Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are seeking a sales-focused Client Manager with industry knowledge to provide front-line counseling on personal insurance coverage tailored to clients' unique needs and exposures. This role requires expertise in rural property exposures and hobby farm risks, as well as finding coverage solutions for challenging property risks.

Responsibilities

• Sales for Rural Properties and Hobby Farms.
• Provide exceptional day-to-day customer service to clients while handling client file activities to maintain retention targets.
• Issue policies and changes on various insurer online portals; maintain professional and collaborative relationships with key underwriters.
• Review and process renewals, endorsements, and midterm changes; rewriting/remarketing where necessary to enhance the client experience.
• Contribute to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable.
• Stay up to date with insurer partner products, offerings, and market intelligence.

Requirements

• RIBO License (Registered Insurance Brokers of Ontario) in good standing required.
• Typically, more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.).
• Proven experience working managing a high volume of clients (alpha split and/or one & done).
• Excellent computer skills are expected including fluency in Broker management systems.
• Ability to drive strong customer retention by providing a world-class customer experience.
• Exceptional quotation skills for cross-selling, upselling and remarketing.
• Ability to quickly learn the NFP business model and value proposition.
• Ability to work collaboratively with others, both in person and virtually.
• Strong oral and written communications skills.
• Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.

Skills

• Commercial farm knowledge is not required.
• Knowledge of Mutual Markets is an asset.
• Previous experience in a Contact Centre environment is an asset.
• EPIC & ARS fluency are an asset.
• The ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset.
• Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.).

Location

• Ontario – Any
• Hybrid

Work Type

• Full-Time
• Permanent
• Hybrid

Experience Level

• More than 3 years of industry and/or personal lines experience

Salary/Compensations

• $55,000 to $70,000

Benefits

• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues

About the Company

• NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement.
• We are an organization of consultative advisors and problem solvers.
• We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.
• Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations.
• NFP's PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration.
• Our employees are the foundation of our success.
• NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.
• Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement.
• We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.
• Beyond our office walls, we’re dedicated to serving the community around us.
• Every day we make proactive choices to take care of the communities in which we live and work.
• We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more.
• From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.
• Our business is built on the personal level.
• Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Equal Opportunity

• Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.