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About the Role
The Training & QA Coordinator will provide vital support across training, quality assurance, and service improvement activities within the Member Services team. This role helps coordinate training programmes, maintain accurate records, support learning material development, and assist with quality assurance reviews and audits, contributing to a high-quality service experience for members.
Responsibilities
- Support the scheduling, logistics, and administration of training programmes.
- Assist with the development of training resources, presentations, and materials.
- Maintain accurate records of training activity, including attendance, completion rates, and feedback.
- Support the delivery of training sessions and lead smaller sessions where required.
- Assist with the coordination of QA reviews and audits, ensuring timely completion and accurate recording of results.
- Collate and organize QA data to identify trends, risks, and areas for improvement.
- Support the preparation of regular reports on training and QA activity.
- Maintain systems, databases, and trackers that support training and QA activity.
- Coordinate participation, share updates, and support consistent ways of working with other departments.
- Gather feedback on training and QA initiatives to improve delivery, processes, and service standards.
Requirements
- Strong planning and organizational skills, with the ability to manage day-to-day tasks accurately and efficiently.
- Excellent communication and teamwork skills, with confidence working collaboratively across different teams.
- Good presentation skills and a willingness to support or deliver smaller training sessions.
- Experience using CRM databases or similar systems.
- Computer literacy, including Microsoft Office, PowerPoint, and Excel to at least intermediate level.
- A driven, detail-focused approach and a strong desire to work within a training and quality assurance function.
- Experience of working in a sales or target-driven environment would be advantageous.
- Previous training and QA experience, or knowledge of the music industry, would be beneficial but is not essential.
Skills
- Training coordination
- Quality assurance
- Service improvement
- Record keeping
- Learning material development
- Auditing
- Data analysis
- Reporting
- System maintenance
- Collaboration
- Communication
- Presentation
- CRM databases
- Microsoft Office Suite (PowerPoint, Excel)
Location
- London / Soho, London
Work Type
- Hybrid
- Permanent
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Hybrid working
- Flexible working hours
- Work from anywhere in the world for up to 2 weeks per year
- Early finishes on Fridays in the summer months
- Private medical insurance
- Life assurance
- Health cash plan
- Annual allowance to claim back funds spent on music activity
- Free healthy breakfasts and fresh fruit
- Exclusive retail and gym discounts
- Season ticket loans
- Regular socials and music industry related events
- Annual bonus (non-contractual)
About the Company
- PPL's Member Services team supports performers and recording rightsholders, ensuring accurate management of accounts, repertoire, and payments for royalty collection.
- PPL licenses businesses and broadcasters in the UK and collects royalties from overseas use of recorded music.
- PPL is a community united by a love for music and a mission to champion music rights.
- PPL employs over 200 people passionate about music, working on behalf of performers and record companies.
Equal Opportunity
- PPL believes in fairness and creating a work environment that respects all lived experiences.
- PPL is committed to cultivating a workplace where everyone feels welcome, valued, and able to thrive.