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About the Role
The Assistant Store Manager supports daily operations of self-storage locations, ensuring high cleanliness standards and operational excellence. This role focuses on building customer relationships, managing accounts, and driving sales through a structured sales process.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Ensure highest standards of cleanliness through continuous maintenance of the site, including office, interior and exterior of storage building and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Protect company culture by establishing and maintaining professional relationships with all Extra Space employees.
- Perform additional duties as assigned.
Requirements
- 1+ year of customer-facing work experience.
- Sales experience preferred.
- Current valid driver’s license and access to a reliable personal vehicle (except in New York City and Brooklyn).
- High School diploma or GED required.
- College education is a plus.
- Ability to lift or move items up to 35 lbs. and occasionally up to 50 lbs.
Skills
- Customer relationship management
- Sales
- Account management
- Cash handling
- Payment processing
- Bank deposits
- Maintenance
- Safety inspections
Location
- Multiple stores in the district
Work Type
- Full-time
Experience Level
- 1+ year of customer-facing work experience
Education Level
- High School diploma or GED
- College education is a plus
Salary/Compensations
- $18.00-$20.00 Hourly
Benefits
- Daytime hours with potential for Sundays off
- Growth opportunities
- Competitive starting pay
- Paid Time Off
- Generous 401(k) match
- Affordable medical benefit options
- Up to $1k annual Health Savings Account employer contribution
- EXTRA Healthy Wellness Program
- BenefitHub discounts
About the Company
- Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide.
- Founded in 1977, with headquarters in Salt Lake City, UT.
- We believe the world is a better place when people love what they do.
- Redefining the self-storage industry is an ambitious goal, which is why we look for the best of the best.
- We look for employees who are reliable, good communicators, and have a passion for helping people.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.