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About the Role
As a Workforce Performance Consultant, you will lead software implementations on client sites, ensuring project success from the planning stage through post-implementation support.
Responsibilities
- Understand customer business requirements to ensure seamless module integration.
- Lead software implementations on client sites from planning to post-launch.
- Deliver training to clients across various departments and positions.
- Manage all pre-site preparation and post-implementation feedback.
- Conduct regular account reviews to assess service needs and usage trends.
- Identify at-risk customers and escalate to the Account Management team.
- Adhere to defined processes for case logging and project feedback.
- Maintain internal SLAs for support and customer satisfaction.
- Contribute to product improvement and innovation based on customer feedback.
Requirements
- Minimum 4 years of experience in hotel operations (Front Office, Guest Relations, or Housekeeping).
- Minimum 8 years of total professional experience.
- Familiarity with hotel software and technology systems.
- Excellent command of written and spoken English.
- Excellent command of written and spoken German or French.
- Willingness to travel extensively.
- Ability to build relationships and develop trust with executives.
Skills
- Presentation skills
- Business communication
- Problem-solving
- Workforce management software
- Operational workflow tools
Work Type
- Hybrid
Experience Level
- 8+ years total experience
- 4+ years in hotel operations
Benefits
- Health insurance
- Paid time off
- Hybrid work environment
- Parental leave
- Professional development assistance
- Referral program
About the Company
- Unifocus is an integrated workforce management software platform for the hospitality market.
- Provides intelligent automation for work orders, housekeeping, facility maintenance, scheduling, and time & attendance.
- Supports major hospitality brands including Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, and Oetker Collection.
- Culture values include Unite, Inspire, Empower, and Excel.