Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Lead Unified Communications Engineer is responsible for designing, modernizing, and optimizing enterprise collaboration, productivity, and AI-enabled workplace platforms across Microsoft 365 and related ecosystems. You will combine deep technical expertise with leadership responsibilities, driving M365 migrations, advancing Copilot/AI capabilities, and helping platform modernization deliver secure, scalable, and high-performing digital workplace solutions.

Responsibilities

Lead the design, implementation, and modernization of Unified Communications and Productivity platforms (M365, Teams, SharePoint, OneDrive, Exchange, and related tools).
Drive migration from legacy and fragmented solutions to modern, cloud-based platforms and standardized architectures.
Own platform health, performance, and reliability, ensuring alignment with enterprise security, compliance, and operational standards.
Advance automation, observability, and operational functionality using PowerShell, APIs, and modern engineering practices.
Lead complex Microsoft 365 migrations, including tenant-to-tenant, M&A integrations, and enterprise platform transformations.
Own end-to-end migration delivery: planning, execution, cutover, and stabilization.
Define and standardize migration patterns, coexistence strategies, and phased modernization approaches.
Partner with identity, security, networking, and endpoint teams to ensure seamless, secure execution.
Support implementation and operationalization of enterprise AI capabilities, including Microsoft Copilot across M365 workloads.
Integrate AI capabilities into collaboration platforms to enhance productivity, automation, and user experience.
Establish guardrails, governance, and best practices for responsible AI usage aligned to security and compliance requirements.
Monitor adoption, usage trends, and value realization of AI capabilities; drive continuous improvement.
Mentor engineering teams on incorporating AI into platform design, operations, and modernization initiatives.
Drive adoption and optimization of productivity and collaboration tools to improve business outcomes.
Define governance, lifecycle management, and usage standards for modern collaboration platforms.
Align platform capabilities to measurable outcomes (productivity gains, adoption, user experience, operational efficiency).
Be a senior technical leader and escalation point for complex platform and modernization efforts.
Mentor and develop engineers across M365, automation, and AI-enabled collaboration technologies.
Influence long-term platform strategy, architecture decisions, and modernization roadmaps.
Act as a key interface with business and IT leadership, communicating risks, impacts, and transformation outcomes.
Translate technical capabilities (including AI and modernization) into clear business value.
Drive cross-functional alignment across engineering, security, product, and operations teams.

Requirements

A Bachelor's degree in computer science or related field
8 or more years of Unified Communications experience
2 or more years of project leadership experience
Deep hands-on experience administering Microsoft 365 Tenants (Exchange Online, Teams, SharePoint, and OneDrive).
Automation and scripting experience (PowerShell, APIs)
Experience planning, designing, and implementing communications systems
Willing to travel up to 10%.

Skills

Microsoft 365
Teams
SharePoint
OneDrive
Exchange
PowerShell
APIs
Microsoft Copilot
Purview
DLP
Retention
Microsoft 365 Certified: Administrator Expert (MS-102)
Microsoft Certified: Power Platform Developer Associate (PL-400)
Automate Administration with PowerShell (AZ-040)

Location

Atlanta GA
Boston MA
Charlotte NC
Chicago IL
Dallas TX
Ft. Lauderdale FL
Louisville KY
Nashville TN
New York NY
Tampa FL

Work Type

Remote
Hybrid

Experience Level

Lead
Senior

Education Level

Bachelor's degree in computer science or related field

Salary/Compensations

$117,600 - $161,700 per year

Benefits

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Medical, dental and vision benefits
Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance

About the Company

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.