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About the Role

Support a wide range of operational, financial, and continuous improvement initiatives across the EU Logistics Team. Play an important role in ensuring smooth and efficient logistics processes, and act as key support to the EU Supervisor, providing cover when needed.

Responsibilities

• Manage day-to-day samples shipping, supporting internal and external stakeholders to ensure samples are controlled and managed to KPIs
• Develop positive working relationships with Origin, Global, and EMEA teams for ongoing partnerships
• Support and control invoicing, supervise billing accuracy, and ensure timely payment authorisation
• Compile, collate, and review reports to support strategic review and long-term improvement
• Work cross-functionally to identify opportunities for efficiency and effectiveness in samples freight shipping
• Support automation implementations involving sample processes
• Raise, receive, amend, and close invoice POs; review samples invoices and manage PO processing; resolve invoice queries
• Monitor OTIF performance for sample freight and gather feedback from internal and external customers
• Complete projects and tasks successfully, contributing to self and team development
• Perform root cause analysis to improve efficiency and solve recurring issues
• Establish and maintain high-quality service standards for subsidiary and distributor sample shipments
• Work closely with freight forwarders and courier logistics service providers
• Demonstrate excellent organisational and administrative skills, effective prioritization, and adaptability to change
• Appreciate the value of reporting and AI tools to enhance processes and present strategic reviews to management
• Drive continuous improvement in service and efficiency, working collaboratively and inclusively

Requirements

• Knowledgeable in freight forwarding and supply chain processes; sample-specific knowledge preferred
• Strong, independent thinker, capable of establishing trust and confidence
• Detail-oriented with a flexible attitude to supporting the operations team
• Enthusiastic about technology, AI, and root cause identification
• Understands SLA and KPI structures
• Able to produce material for all levels of the business, including senior management, customers, and vendors
• Skilled at influencing and communicating internally
• Competent with Microsoft Outlook, Word, and Excel
• Experienced in forwarding, logistics, or supply chain organisations
• Experienced in using Oracle software systems
• Experience in supply chain, logistics, or freight forwarding environments
• Familiarity with sample management processes and reporting
• Strong analytical and problem-solving skills
• Ability to work collaboratively across teams and with external partners
• Experience with automation and process improvement projects
• Comfort with reporting tools and business intelligence systems
• Proven track record of managing multiple priorities in a fast-paced setting
• Commitment to continuous improvement and innovation

Skills

• Communication skills
• Influencing others
• Building effective working relationships
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Oracle software systems
• Reporting tools
• Business intelligence systems

Location

• EU

Work Type

• Hybrid
• Flexible Working Environment

Experience Level

• Mid-level

Benefits

• 27 Days Holidays + Bank Holidays
• Half day Fridays (work permitting)
• Generous discounts
• Community-based programs
• Extensive opportunities and support for personal and professional development
• Global Mentorship Programme

About the Company

• At Deckers Brands, Together, Every Step is a promise kept that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond.
• Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
• We believe that the company you build is defined by the company you keep.
• We believe that a diverse, inclusive culture drives creativity and success.
• We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—in every corner of Deckers.
• We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work.
• From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands.
• We’re about giving people the freedom to pursue their passions.
• We’re committed to helping them succeed; to become their best selves.
• We’re about opportunity - opportunity to create, to grow and to have an impact.
• As we work to become better at everything we do, how we better the world matters, too.
• Our products and brands are loved, no doubt about it.
• The difference we make in people’s lives begins with our people, right here at Deckers Brands.
• We’re adventurous, spirited, unafraid of new challenges and willing to take chances.
• We are always ready to rally around a cause.
• Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it.
• Deckers thrives when our people thrive.

Equal Opportunity

• Diversity and inclusion are key to our success.
• We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands.
• We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.