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About the Role

As the Sales Manager, you will possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. You will facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.

Responsibilities

Actively recruit and seamlessly onboard new hires, hiring quality talent to plan for and create a talent bench.
Train and develop top talent by supporting team members in identifying career development goals and opportunities for growth and exposure.
Set clear goals and communicate to direct reports in alignment with department objectives and support in achievement strategy.
Foster an environment of accountability by leading the team in appropriately enforcing policies and procedures, ensuring understanding from all associates.
Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, coach and mentor associates on opportunities for improvement.
Develop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build fashion influencer presence, and broaden connections beyond client base.
Drive continued education initiatives for direct reports, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling.
Promote a positive environment of achievement, recognition, and celebration.
Resolve work-related concerns and conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption.
Empower team to take ownership of internal and external customer problems and resolve them quickly.
Oversee scheduling of department associates with sensitivity to promotional calendar and business needs, while managing team’s daily prioritization of tasks.
Create and maintain an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement.
Speak with truth and candor, modeling how to challenge the status quo appropriately.
Exhibit Saks Fifth Avenue’s culture and values, and create a friendly, upbeat atmosphere where customer service is consistent with Company standards.
Role model exceptional service and client relationship building skills by consistently delivering memorable client experiences, planning and supporting client appointments to maximize results, and informing clients of in-store events to enhance engagement and loyalty.
Execute all client development-specific initiatives in-store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiences.
Proactively build positive and productive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community.
Build a cohesive customer service-driven team, overseeing customer service efforts and escalations.
Use data-driven methods to identify patterns in client spend, identify opportunities to increase wallet share, and drive repeat business.
Increase new client acquisition and strengthen existing relationships by leveraging various marketing tools and channels of technology, such as social media platforms, referrals, and networking.
Exercise expertise in use of clienteling tools to deliver exceptional service, stay connected with the client, and make targeted recommendations based on shopping history and preferences.
Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential.
Drive towards the achievement of maximum sales and growth through the development of client advisors and client relationships.
Establish well-thought-out plans and manage team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s).
Execute plans and strategies in store to build strong client relationships and meet overall client development goals.
Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly.
Support audit compliance to enforce department and stockroom controls, as applicable.
Stay informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities.
Track progress against departmental strategies to execute properly and successfully.
Proactively share information, best practices, and new ideas with team to improve business and performance.
Demonstrate strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input).
Use critical thinking skills to analyze problems and to recommend viable solutions.
Personally champion change initiatives, explaining benefits and challenges of change to team and others impacted.

Requirements

Relevant experience and leading a team, with supervisory experience managing a team of direct reports.
A proven track record of success managing a selling and operations workforce and achieving business results.
Proficiency in utilizing available technology, including clienteling tools and social media (social selling), as well as Google Workspace programs, advanced proficiency preferred.
History of building, leading, motivating, and coaching teams to achieve objectives.
Excellent oral and written communication skills, structuring messages in a clear logical manner using the most appropriate communication medium.
Strong attention to detail.
May require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.
Willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays.

Skills

Clienteling
Social media
Google Workspace
Sales
Leadership
Coaching
Communication
Decision-making
Critical thinking
Change management

Location

In-store

Work Type

Full-time

Experience Level

Management
Supervisory

Education Level

4-year degree preferred

Salary/Compensations

$85,808 - $107,260
$97,508 – 117,010 annually

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
Employee discount

About the Company

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary.
It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives.
Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations.
It serves customers across its 36 stores, digital channels, and through remote selling.
It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.
Saks is a world-renowned luxury ecommerce destination.
The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.
On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more.
In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services.
The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Equal Opportunity

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
Saks.com is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.