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About the Role

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.

Responsibilities

Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
Provides product information, resolves issues efficiently, and maintains accurate customer records.
Engages walk-in customers with exceptional counter sales support.
Collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
Manages phone inquiries professionally and processes transactions in the ERP system.
Contributes to sales growth by identifying new opportunities.
Upholds company values and ensures compliance.
Uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Requirements

Proven customer service and phone handling experience with active listening skills.
Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
Strong interpersonal skills with a team-oriented, safety-conscious mindset.
Demonstrated ability to support sales and identify new opportunities.
Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
Valid driver’s license, clean driving record, and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening.
Bilingual (English/Spanish) preferred.
Intermediate ERP system skills for transaction management.
Experience in B2B relationship management within building materials distribution.
Strong communication, presentation, and active listening skills.
Skilled in multitasking, prioritization, and time management.
Proficient in CRM and ERP systems for tracking and transactions.
Effective problem-solving and collaboration across departments.
Strong product knowledge and interest in building materials.
Analytical mindset with ability to interpret sales data.
Committed to continuous learning and professional growth.

Skills

Active listening
CRM systems
ERP platforms
Interpersonal skills
Team-oriented
Safety-conscious
Sales support
Bilingual (English/Spanish)
Multitasking
Prioritization
Time management
Problem-solving
Collaboration
Product knowledge
Analytical mindset

Location

Poughkeepsie, NY

Work Type

On-site
Full-time

Experience Level

1-2 years of customer service experience

Education Level

High school diploma or equivalent
Associate's or bachelor's degree in communications or business management (preferred)

Salary/Compensations

$20.63 to $26.25 per hour

Benefits

Competitive weekly/bi-weekly pay
Discretionary bonuses
401(k) with company match
Employee Stock Purchase Plan
Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
Medical/dental/vision
Flexible spending accounts
Company-paid life and short-term disability
Optional long-term disability
Additional life insurance
Performance-based bonus programs
Commissions
Car allowance or automobile and fuel program
Reimbursement for travel expenses

About the Company

SRS Distribution Inc., a wholly owned subsidiary of The Home Depot, consists of a family of industry-leading, independent roofing distributors.
SRS has grown rapidly through acquisitions and the opening of multiple new locations since February 2008.
This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S.
The goal of SRS is to form the strongest national network of independent roofing and building product distributors with the most talented team of people working together to deliver the industry's best products and services.
In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly motivated and engaged employees operating in an entrepreneurial culture where the corporate office works for the field and not the reverse.
Make money, have fun and give back with us!
Find out more at www.srsdistribution.com.

Equal Opportunity

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.
If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.
All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.