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About the Role

We are looking for an Operations Associate to join our Store team. This role is responsible for customer service, OMNI services & order fulfillment, and store & merchandise maintenance.

Responsibilities

• Accurately control and process client transactions through the POS system with efficiency.
• Collect new client contact information and update/maintain existing client information and files.
• Support all service desk activities and ensure the desk is clean, organized and well stocked.
• Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues.
• Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits).
• Identify, report and troubleshoot common errors/discrepancies.
• Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates.
• Assist with BOPIS operations activities.
• Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.).
• Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards.
• Monitor return items and re-stock, support with maintenance of overall stock levels.
• Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required.
• Assist with season inventory preparations and counts.
• When required, support clients on the sales floor by assisting with basic inquiries.
• Support with daily tasks and ad-hoc projects.
• Adhere to all Harry Rosen philosophies, processes and standards.
• Deliver consistent and exceptional service through standards.
• Provide cross-functional team support.
• Demonstrate Core Values.

Requirements

• A minimum of 2 years of retail experience preferably in a luxury environment, in a customer-facing role.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment.
• Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation – a demonstrated desire to wow our customers!
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.
• The ability to work effectively as part of a team.
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service.
• Strong communication skills.

Skills

• Customer Service
• POS system operation
• Client data management
• Service desk operations
• Cash handling
• Error identification and troubleshooting
• Order picking
• BOPIS operations
• Logistics support
• Merchandise maintenance
• Inventory management
• Visual merchandising support
• Teamwork
• Cross-functional support

Location

• Yorkdale Shopping Centre

Work Type

• Part-Time
• Permanent

Experience Level

• Minimum of 2 years of retail experience

Salary/Compensations

• $17.60 - $18.10/hr + opportunity for bonus

Benefits

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

About the Company

• Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation.
• We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
• We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
• Join Harry Rosen, Canada’s leading premium menswear retailer since 1954, recognized as one of the 100 Best Managed Companies.
• Be part of a team that values innovation, excellence, and style, and shape the future of luxury menswear with us.

Equal Opportunity

• Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment.
• In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process.
• If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.