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About the Role
As a Key Accounts Manager for Enterprise clients, you will be a strategic partner and trusted advisor, nurturing and growing relationships with key stakeholders. Your focus will be on customer satisfaction, retention, and growth, ensuring a smooth and mutually beneficial partnership.
Responsibilities
- Build and maintain relationships with key stakeholders, decision-makers, and users.
- Develop tailored success plans aligned with customer business priorities.
- Monitor customer engagement and proactively address risks or issues.
- Identify upsell, cross-sell, and renewal opportunities.
- Serve as the customer’s advocate, capturing feedback for product and development teams.
- Maintain accurate records of account activity, renewal forecasts, and expansion potential.
- Engage with product, sales, and support teams for seamless service delivery.
Requirements
- 5+ years of experience in Customer Success or Key Account Management in the cloud, software, or technology industry, focusing on enterprise accounts.
- Proven ability to establish strong connections with executive-level stakeholders.
- Demonstrated experience developing and executing account plans.
- Passion for delivering exceptional customer experiences.
- Strong understanding of enterprise technology and software solutions.
- Proficient in data analysis.
- Excellent verbal and written communication skills.
- Ability to collaborate cross-functionally.
- Up to 30% travel required for on-site meetings and relationship-building.
- Fluency in German and English is required.
Skills
- Relationship-Building
- Strategic Planning
- Customer Success Planning
- Account Management
- Customer-Centric Mindset
- Technical Acumen
- Analytical Skills
- Communication
- Collaboration
Location
- Remote
- On-site
Work Type
- Full-time
Experience Level
- Enterprise
- 5+ years
About the Company
- JetBrains is a global software company specializing in intelligent, productivity-enhancing tools for software developers and teams.
- Founded in 2000, JetBrains aims to create the strongest, most effective developer tools.
- Over 15.9 million developers use JetBrains products.
- 90 Fortune Global Top 100 companies are JetBrains customers.
Equal Opportunity
- We are an equal opportunity employer.
- We strive to create an open and inclusive workplace that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
- We process the data provided in your job application in accordance with the Recruitment Privacy Policy.