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About the Role
Our Welcome Center Team is the heart of the facility, serving as info specialists, problem solvers, and the first point of contact for members and guests. As a Welcome Center Team Member, you will provide front-line support, ensure member satisfaction, and contribute to their well-being and health journey.
Responsibilities
- Actively engage and greet each member/guest who comes into the YMCA.
- Occasionally open or close the facility and have key-holding duties.
- Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Provide Cause-driven tours to potential new members and use "Listen to First" skills before and during the tour.
- Follow and lead branch protocols for prospective members.
- Keep informed of all branch activities & schedules in order to provide exceptional member service.
- Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
- Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
- Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
- Lead by example the Y's mission, vision, and values with program participants, members, staff, and guests.
- Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
- Complete other duties as assigned.
Requirements
- Minimum of 16 years old.
- Experience in customer service.
- Bilingual (English and Spanish) candidates are preferred.
- A team player with a positive, service-oriented attitude.
- Ability to work well with others.
- Organized, able to prioritize tasks, and handle multiple assignments.
- Ability to listen for understanding and meaning.
- Effective speaking and writing skills.
- Ability to foster a culture of inclusion and belonging.
- Ability to leverage people's differences as strengths.
- Regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Skills
- Customer service
- Bilingual (English and Spanish)
- Team player
- Positive attitude
- Service-oriented
- Organization
- Prioritization
- Multitasking
- Active listening
- Effective communication (speaking and writing)
- Inclusion
- Belonging
About the Company
- The YMCA is dedicated to pursuing well-being and health.