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About the Role

Taskrabbit connects busy people with local Taskers for home services. The Tasker Operations team manages the Tasker experience, focusing on quality, pricing, and utilization. This role is key to balancing Tasker supply and demand in a region, owning strategy for supply health and fulfillment, and influencing client-facing recommendations. It requires a hands-on approach, data-driven decision-making, and proactive engagement with Taskers.

Responsibilities

Serve as the operational owner of Taskrabbit supply in the UK, monitoring performance and health metrics.
Ensure the quality of the recommendation set provided to clients.
Oversee supply lifecycles, programs, and communications for a continuous flow of Taskers and strong fulfillment.
Partner with management to set market strategy to drive invoices and revenue.
Use data to drive decisions, develop dashboards and analyses, and identify issues for escalation.
Run experiments to drive impact in the region.
Develop and execute tactical plays (communications, etc.) based on supply needs and market insights.
Own playbooks to scale successful initiatives beyond local metros.
Coach and grow the Tasker base through in-person and virtual engagements.
Ensure consistent delivery of lifecycle programs and enablement content.
Lead local community engagement and mentor peers on coaching techniques.
Partner with the Senior Supply Specialist to address supply gaps.
Align Taskers with Taskrabbit processes, standards, and tools.
Serve as a product and process expert, influencing roadmap priorities and advocating for bug fixes.
Build automation or AI-powered tools to scale impact.
Build cross-functional relationships to advocate for Taskers and drive outcomes.
Take on strategic ownership beyond core scope, leading regional or company-wide programs.
Champion culture and values, keeping local operations aligned with global standards.
Travel up to 10% for team and metro-specific events.
Adapt to evolving business needs and take on other duties as necessary.

Requirements

Bachelor's degree or equivalent experience.
Fluent in English.
6+ years in marketplace operations, program management, or customer success.
Track record of taking on progressively larger scope with measurable impact.
Advanced, independent data user with strong SQL/Sigma skills.
Seasoned strategist who builds, executes, and measures initiatives.
Hands-on operator comfortable moving between strategy and execution.
Confident and highly effective communicator.
Genuinely energized by talking with Taskers.
Naturally curious and resourceful.
Self-starter and low-ego collaborator.
Energized by the challenge of growing markets and driving innovative solutions.
Deeply customer-centric, organized, and detail-oriented.
Marketplace or gig-economy background (nice to have).
Additional language fluency (nice to have).

Skills

Marketplace operations
Program management
Customer success
Data analysis
SQL
Sigma
Strategy development
Execution
Communication
Stakeholder management
Community engagement
Automation
AI tools

Location

London, UK

Work Type

Hybrid

Experience Level

6+ years

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

£50,000–£70,000

Benefits

Employer-paid health insurance
401k match with immediate vesting (US employees)
Generous and flexible time off
2 company-wide closure weeks
Taskrabbit product stipends
Wellness + productivity + education stipends
IKEA discounts
Reproductive health support

About the Company

Taskrabbit is a marketplace platform connecting people with Taskers for home services.
The company's mission is to transform lives one task at a time.
Taskrabbit celebrates innovation, inclusion, and hard work.
The culture is collaborative, pragmatic, and fast-paced.
Taskrabbit is looking for talented, entrepreneurially minded, and data-driven individuals.
Taskrabbit is part of IKEA.
Taskrabbit is a hybrid company with employees across the US and EU.
Taskrabbit has been recognized as a Built In — Best Places to Work.
Taskrabbit values flexibility and choice while maintaining in-person connection.
The company boasts talented, supportive, smart, and kind leaders and teams.
Taskrabbit fosters a diverse culture, with representation above the tech industry average.
Taskrabbit is guided by five core values: Be Bold, Own the Challenge, Win Together With Heart, Move Forward, Move Fast, and Obsess Over Clients and Taskers.

Equal Opportunity

Taskrabbit is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.
Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.