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About the Role
We are looking for a Practice Host to support across our Barnet and Muswell Hill clinics. This role is key in creating an exceptional experience for every client and their pet, splitting time between both clinics to support teams and ensure high standards.
Responsibilities
- Greet clients and pets warmly, creating a relaxed and friendly atmosphere from the moment they arrive
- Ensure every client receives a consistently exceptional experience across both clinics
- Answer telephone calls and emails professionally and confidently
- Schedule appointments, manage clinic diaries and send reminders
- Provide clear information about our services and treatments
- Assist clients with bookings and maintain accurate client records
- Explain treatment plans and aftercare instructions with empathy and care
- Be a reassuring and approachable presence throughout each visit
- Maintain clean, welcoming reception and client-facing areas
- Process payments and billing accurately
- Keep confidential records up to date
- Ensure both clinics are presented to the highest standards of cleanliness and organisation
- Support our veterinary surgeons, nurses and clinic managers with day-to-day operations
- Assist with local community events and initiatives
- Step in wherever needed to help both Barnet and Muswell Hill clinics run seamlessly
Requirements
- A genuine love for animals and people
- Excellent communication and customer service skills
- Confidence working across both our Barnet and Muswell Hill clinics
- The ability to adapt quickly and build strong relationships with different teams
- Strong organisational skills and attention to detail
- A calm, friendly and proactive approach, even during busy periods
- A willingness to travel between our Barnet and Muswell Hill clinics
Location
- Barnet
- Muswell Hill
Work Type
- Full-time
Benefits
- 200 hours of annual leave, plus your birthday off after one year's service
- Nest pension scheme
- Regular team socials and company events
About the Company
- At Creature Comforts, we are transforming the veterinary experience. With thoughtfully designed clinics and purpose-built in-house technology, we are making access to care seamless, enjoyable, and part of everyday life. Our mission is to create a calm and welcoming space for pets, their owners, and our teams.
- Beautiful, modern clinics with supportive and collaborative teams
- A people and pets-first culture
- A secure and growing business with exciting career development opportunities