Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Support Practice Group (SPG) is a growing technical team providing diverse technology support within Kraft Kennedy’s Managed Services offering. This role offers the opportunity to make a difference for clients and develop technical skills in a collaborative environment.

Responsibilities

• Provide on-site support full-time to one client located in San Francisco, CA.
• Provide remote support to nationwide clients using industry standard remote connections and internal ticketing systems.
• Provide periodic support to clients in San Francisco, CA and the surrounding area.
• Assist end users and IT staff with computer application problems, server issues, virtualization, SAN, networking, and security issues.
• Escalate issues and interact with third-party vendors and team members to resolve complex client issues.
• Initiate and perform Root Cause Analysis (RCA) for complex client issues.
• Contribute to internal projects to facilitate the growth of the Support Practice Group.

Requirements

• Minimum of five years of helpdesk support with on-site experience.
• Minimum one year of Managed Service Provider experience.
• Very organized and detail-oriented, with a high degree of accuracy and follow-up.
• Experience with document management systems preferred.
• Some combined industry experience with Windows 11 desktops.
• Experience working in a law firm IT department.
• Prolonged periods of sitting at a desk and working on a computer.

Skills

• Strong customer service and communication skills.
• Strong problem-solving and technical troubleshooting skills.
• Microsoft certifications and/or related technical certifications are strongly preferred.

Location

• San Francisco, California

Work Type

• On-site
• Full-time

Experience Level

• Minimum of five years of helpdesk support
• Minimum one year of Managed Service Provider experience

Education Level

• Bachelor’s Degree in IT or related field or a minimum of 6 years of related work experience in lieu of a degree.

Salary/Compensations

• $95,000 to $110,000

Benefits

• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days

About the Company

• The Support Practice Group (“SPG”) is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering.

Equal Opportunity

• Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.