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About the Role
As Banquet Manager, you will liaise between multiple departments to ensure the success of every group function, modeling exceptional service and leadership skills among your team.
Responsibilities
- Consistently offer professional, friendly and engaging service
- Lead and manage the Banquet team in all aspects of the department and ensure service standards are followed
- Address guest concerns and react quickly and professionally
- Train Supervisors in the absence of a trainer
- Provide coaching and support, including conducting performance evaluations
- Support the recruitment of Banquet team members
- Balance operational, administrative and Colleague needs
- Conduct regularly scheduled departmental meetings
- Work closely with the Culinary and Stewarding team to ensure all banquet meeting requirements are in place
- Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
- Manage the departmental budget
- Scheduling and payroll support for the Banquet department
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Other duties as assigned
Requirements
- Previous leadership experience in food & beverage required
- Computer literate in Microsoft Window applications required
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Continuous standing and walking throughout the shift
- Able to lift up to 50 lbs.
Skills
- Leadership
- Communication
- Organizational skills
- Interpersonal skills
- Problem solving
- Teamwork
Location
- Austin
Work Type
- Full-Time
- Permanent
Education Level
- University/College degree in a related discipline preferred
Benefits
- Paid time off
- Medical, Dental and Vision Insurance
- 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Educational Assistance for further development
About the Company
- Austin's largest luxury property, Fairmont Austin, offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grown and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- Discover the life that awaits you at Accor, visit https://careers.accor.com/
- Do what you love, care for the world, dare to challenge the staus quo! #BELIMITLESS
- A team of Heartsits that are committed to working together, supporting each other, and providing the best guest experience. Feel Valued, Feel Sparked, We Are One
Equal Opportunity
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabirc of everything we do as an organization.
- Fairmont Austin is proud to be an Equal Opportuity Employer. EOE/M/F/D/V