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About the Role

Sunflower Bank, N.A. is seeking an energetic, highly motivated ITSM Administrator to manage and configure its ITSM platform, implementing processes and procedures aligned with ITIL best practices.

Responsibilities

• Design, test, and deploy enterprise-level automated IT Service Management solutions using Ivanti Neurons or similar platforms.
• Configure and enhance the ITSM tool, including Request Offerings, Service Catalog, Customer Portal, Incident Management, Change Management, Problem Management, and Reporting.
• Implement and enforce policies, processes, and procedures to ensure adoption and effective usage of ITIL best practices.
• Drive ITSM process and/or service implementation through documenting processes, building service requirements, and establishing acceptance criteria.
• Write clear, concise, and accurate technical documentation.
• Build and maintain API integrations with third-party systems.
• Load, manipulate, and maintain data between the ITSM Platform and other systems.
• Coordinate deployment and automation of maintenance tasks and deployment processes.
• Partner with operational teams to drive service improvements.
• Develop and maintain systems and applications in alignment with SBNA security controls and standards for GLBA compliance.
• Adhere to Software Development Lifecycle policies, standards, and processes.
• Perform job duties in accordance with applicable laws, regulations, and company policies.
• Uphold Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in a related field.
• Minimum of five years of experience in ITSM and CMDB.
• Strong knowledge of Ivanti Neurons for ITSM administration preferred, or other ITSM Platforms.
• Basic SQL Knowledge and SQL Query writing.
• Strong knowledge of standard reporting, data analytics, and dashboarding.
• Solid understanding of designing engineering solutions.
• Must possess relevant engineering or development experience.
• Demonstrated project management abilities.
• Must possess ability to collaborate across interdisciplinary teams.

Skills

• ITSM
• CMDB
• Ivanti Neurons
• SQL
• Reporting
• Data Analytics
• Dashboarding
• Engineering Solutions Design
• Development
• Project Management
• Collaboration

Location

• Location not specified

Work Type

• Full-time

Experience Level

• Minimum of five years of experience

Education Level

• Bachelor’s Degree in a related field

Salary/Compensations

• Pay is dependent on knowledge, skills, abilities, experience, and location.

Benefits

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays

About the Company

• At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible.
• As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives.
• Creating Possibility is not just our mission, it’s what we do every day for clients and associates.
• Our supportive culture empowers team members to grow and seize new opportunities.
• Like our namesake, the sunflower, we are: Rooted in Strength, Propelled by Growth, Individuals in a Great Whole, Creating Possibility, Community Focused.

Equal Opportunity

• EOE/AA: Minorities/Females/Disabled/Vets
• Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.