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About the Role

Provide support to relevant stakeholders by contributing business insights throughout business solution planning, development, and testing activities. Lead requirements gathering and testing activities in collaboration with the team to ensure all relevant stakeholder requirements are captured and acceptance criteria is satisfied before passing the code of the business solution. Support the team with activities such as code item creation and iteration and backlog management.

Responsibilities

Provide support to relevant stakeholders by contributing business insights throughout business solution planning, development, and testing activities.
Work with the team and relevant stakeholders to define business solutions, ensuring alignment with business strategies, priorities, and target benefits.
Develop initiative planning and business case analysis, creating estimates for time, cost, and value for assigned work.
Lead requirements gathering in collaboration with the team to ensure all business requirements are captured; and work with relevant stakeholder to clarify and refine requirements as required.
Discuss business requirements with the team to ensure a clear and complete understanding; and coordinate the translation of business requirements into functional designs.
Assist with identifying, verifying and documenting technical requirements using the appropriate requirements management methodology and tools.
Lead testing activities in collaboration with the team to ensure all testing activities are complete, user feedback is captured and incorporated, and acceptance criteria is satisfied before passing the code of the business solution.
Support the team with activities such as code item creation and iteration and backlog management including reviewing and prioritizing the team’s proposed technology initiatives.
Maintain support documentation such as working backlogs as required.
Interface between the team and relevant stakeholders to enable the required coordination and collaboration.
Develop relationships with relevant stakeholders, actively managing expectations and monitoring satisfaction levels.
Provide a uniform approach for capturing and actioning on user feedback.
Conceptualize and document integrated business processes and relate them to the IT platforms used by relevant stakeholders to accomplish their work programs.
Analyze and research relevant new and existing products and procedures.
Identify and resolve gaps between business processes and supporting applications.
Work with relevant stakeholders to ensure process compliance with established quality standards.
Perform other duties as required.

Requirements

Requires knowledge of business in order to provide support to relevant stakeholders and contribute business insights through business solution planning, development, and testing activities.
Requires knowledge of computer science, engineering or equivalent to support business solution activities including requirements gathering, code item creation and iteration and testing.
Requires good knowledge of English to communicate effectively with others, and create and/or update documentations such as reports.
Requires experience in IT and Business domains with taking initiative, solving complex problems with a customer orientation, adapting to changing environments, and working in a team.
Requires knowledge of business functions such as but not limited to Shared Services, Customer Operations and Workforce and Asset Management.
Requires experience with IT planning and management including business case development, project/portfolio management, demand management, and roadmap planning.
Requires moderate to significant knowledge or exposure to application testing, deployment, and operations support.
Requires experience with requirements gathering and basic knowledge of architecture and design.
Requires experience in the Business domain with project management including business case tracking and basic knowledge of project tracking, reporting, estimation and planning.
Required advanced proficiency in business needs analysis and strategy and business relationship management.

Skills

Business insights
Business solution planning
Development
Testing activities
Requirements gathering
Acceptance criteria
Code item creation
Iteration
Backlog management
Business strategies
Priorities
Target benefits
Initiative planning
Business case analysis
Estimates for time, cost, and value
Functional designs
Technical requirements
Requirements management methodology
User feedback
Integrated business processes
IT platforms
Product analysis
Procedure analysis
Gap analysis
Process compliance
Quality standards
User experience design
Written and verbal communication skills
Facilitation
Project management
Business case tracking
Project tracking
Reporting
Estimation
Planning
Business needs analysis
Strategy
Business relationship management
Business process management
Agile planning
User story writing
Sprint planning
Agile development
Agile tools

Location

Toronto

Work Type

Regular
Hybrid

Experience Level

Over 8 years and up to and including 10 years

Education Level

4 years of University Training

Salary/Compensations

$4,102.00 - $5,860.00 / Bi-weekly

Benefits

Extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability

About the Company

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers.
We have a long history in the industry with our roots dating back over 110 years to 1906.
Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario.
Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!
We understand that the success and strength of our business rests with our people.
When we develop their skills, we are investing in both their success and ours.
To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.
Employer of the year 2026

Equal Opportunity

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates.
If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com.
Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.