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About the Role

Lead development and sustainment activities for IT applications to support Line of Business solutions and services. Perform tactical activities including designing, inspecting, and implementing code, guarding code quality, and preventing technical debt. Collaborate with the Pod team to manage backlog, prioritize user stories, and confirm requirements. Support the Application Service Management lifecycle by analyzing trends and conducting break/fix work. Perform release management and deployment activities. Deliver user support services including acting as the initial touchpoint for users, completing quick fixes, and driving incident, issue, and outage management.

Responsibilities

Work closely with the Pod Lead to plan a successful development process which includes development cycles and releases.
Self-organize and collaborate with the Pod team and other relevant stakeholders to execute development activities (designing, inspecting, adjusting, implementing code increments) and sustainment activities (operating, maintaining applications once developed including patch and image management tasks) for applications, based on relevant requirements and Service Level Agreements (SLAs).
Guard the quality of the code and prevent accumulation of technical debt by applying sound engineering practices.
Support creation of technical documentation for applications delivered.
Work with the Pod team to manage the backlog, prioritize user stories, and confirm requirements are clear and complete before development.
Discuss business requirements and user stories with the Agile Business Analyst to ensure clear and complete understanding of the requirements before development.
Collaborate with the Pod team, Solution Architect and other relevant stakeholders to identify improvements in the design and development of new applications including integrations and associated business processes for the supporting Lines of Business (LoB).
Develop and recommend technical strategies and solutions to maintain and/or expand service levels to management.
Perform release management and deployment activities and other sustainment activities with other groups as assigned by the Supervisor.
Support the Application Service Management lifecycle by analzying trends to prevent occurrence of incidents, problems, and errors and improve overall performance; and conducting break/fix work for business technology solutions, ensuring client satisfaction and management of risk to business processes.
Deliver user support services including acting as the initial touchpoint for users to answer inquiries; completing quick fixes regarding technology solutions; and driving incident, issue, and outage management activities including investigation and restoration.
Inspect daily work and adapt to changes; and improve team delivery capabilities and satisfaction over time by participating in retrospectives.
Perform other duties as required.

Requirements

Requires in-depth knowledge of information technology, computer science or equivalent to lead application development and sustainment activities from design to deployment to operations.
Requires knowledge of agile methodologies as well as cloud technologies, applications, data integration and security.
Requires certification in SAFe, Scrum methodologies, DevOps or Agile.
Requires relevant certifications in programming language/coding, specific applications and IT Service Manager (ITIL).
Requires good knowledge of English to communication effectively with others and create and/or update documentation.
Requires significant experience in IT domain with expert proficiency in developing, testing, deploying, operating, and monitoring applications to support LoB solutions and services; experience with one or more programming languages and toolkits would be an asset.
Requires experience in data governance to guard the quality of code for business technology solutions.
Requires significant experience with DevOps and knowledge of Agile planning (e.g., backlog management, sprint planning) and foundational capabilities (e.g., Agile development and tools).
Requires experience with user experience design and technical knowledge of applications, security, cloud technologies, and system/network/storage engineering.
Requires experience with designing solution architectures, system integrations, and determining architectural implications of business requirements; and knowledge of technical/system architectures and relevant architecture concepts, standards, guiding principles, and practices.
Requires advanced proficiency in IT Service Management including experience with performing incident and problem management activities including investigation and restoration of issues and developing and recommending technical strategies and solutions to maintain and/or expand service levels.
Requires experience with release management and deployment activities.
Requires knowledge of change management and release management processes.
Requires basic experience with IT planning and management, project management, business process management, technical architectures, and operational support.
Requires basic experience or exposure to business and technology strategy and business process management.
Requires experience working in a team, strong verbal and written communication skills, and strong interpersonal skills to collaborate with the Pod team and other relevant stakeholders, and effectively respond to users.

Skills

Agile methodologies
Cloud technologies
Applications
Data integration
Security
SAFe
Scrum methodologies
DevOps
Agile
Programming language/coding
Specific applications
IT Service Manager (ITIL)
English
Developing applications
Testing applications
Deploying applications
Operating applications
Monitoring applications
Programming languages
Toolkits
Data governance
Agile planning
Backlog management
Sprint planning
Agile development
Agile tools
Continuous Integrations (CI)
Continuous Deployment (CD)
Continuous Testing (CT)
User experience design
System/network/storage engineering
Solution architectures
System integrations
Technical/system architectures
IT Service Management
Incident management
Problem management
Release management
Deployment activities
Change management
IT planning
IT management
Project management
Business process management
Technical architectures
Operational support
Business and technology strategy
Business relationship management
Technology trends
Teamwork
Verbal communication
Written communication
Interpersonal skills

Location

Toronto

Work Type

Regular
Not Applicable/Optional

Experience Level

4 years of University Training
8 to 10 years of experience

Education Level

University Training

Salary/Compensations

$4,102.00 - $5,860.00 / Bi-weekly

Benefits

Culture of safety
Wellbeing programs
Inclusivity programs
Sustainability programs

About the Company

Hydro One is the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers.
Has a long history in the industry with roots dating back over 110 years to 1906.
Focused on providing exceptional customer service and building safe communities.
Recognized by Forbes in its list of Canada’s Best Employers for 2026.
Employer of the year 2026.

Equal Opportunity

We welcome applications from all qualified candidates.
Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.