Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Front Desk Agent is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions according to management standards. A high standard of service and hospitality must be maintained at all times. This role reports directly to the Front Desk Supervisor.
Responsibilities
- Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates.
- Prepares for group check-in and check-out, and VIP arrivals.
- Becomes informed of events/functions in the hotel during the shift.
- Checks guests out of the hotel.
- Processes customer payments according to established policies and procedures.
- Responds to guest requests promptly.
- Promotes hotel services, facilities, and outlets.
- Provides guests with information such as local attractions and directions to increase guest satisfaction.
- Resolves guest complaints to the satisfaction of the customer.
- Informs supervisor of major problems, complaints, disturbances, or unhappy guests.
- Books guest reservations or coordinates with the reservation center.
- Handles departmental accounting of moneys, receipts, guest accounts, and other forms of credit.
- Posts all charges.
- Completes cashier’s report, prepares deposit, and counts cashier bank.
- Issues, controls, and releases guest safe-deposit boxes.
Requirements
- Able to work flexible schedule.
- Prior Marriott experience a plus.
- Most positions do require weekend and holiday availability.
- Typing skills.
- Computer aptitude.
- Interpersonal skills.
- Reading abilities.
- Writing abilities.
- Mathematical abilities, including basic math.
- Speaking/hearing on the phone.
- Reading/writing/typing.
- Lifting and carrying.
- Reaching overhead.
- Pushing.
- Pulling.
- Bending.
- Able to walk stairs.
- Moving about, usually while standing up for a significant portion of the workday.
Skills
- Typing
- Computer aptitude
- Interpersonal skills
- Reading
- Writing
- Mathematical abilities
- Basic math
Location
- Saratoga Springs, NY
Work Type
- Full Time
- Any
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $16.00 - $18.50 Hourly
Benefits
- FREE CDTA buss passes to all Active Associates
- Paid Time Off
- 401K Investment
- Referral Bonus
- Associate Development Plan Opportunities
- Internal Promotion Opportunities
- Medical
- Dental
- Vision
- Voluntary Benefits
- FSA and HSA Account options available to Full-Time associates
- Associate Travel Program Discounts
About the Company
- COME AND JOIN OUR AMAZING TEAM!