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About the Role

As Senior Vendor Success Manager, you will own and manage Lieferando’s most strategic and high-impact logistics local hero and core brands partners across Germany. These partners play a critical role in delivering high service quality at scale and driving long-term growth of our logistics network. You will act as the single point of contact and full owner for your assigned key accounts — covering logistics performance, operations, and commercial topics end-to-end. You will ensure excellent service levels, strong operational execution, and sustainable partner development. This is a highly visible role with direct impact on Lieferando’s logistics performance and strategic vendor landscape.

Responsibilities

Act as single point of contact for local hero and core brands partners
Build and manage senior stakeholder relationships on partner side
Lead escalations and ensure alignment across all operational topics
Monitor KPIs and drive continuous performance improvements with partners
Identify operational gaps and implement structured action plans
Ensure high service quality and operational excellence across regions
Identify and support growth opportunities (expansion, scaling, new cities/zones)
Optimize cost structures and operational efficiency in collaboration with internal teams
Contribute to operational partner development and portfolio steering
Collaborate with internal teams (Account Management, Finance, Product & Tech, Customer Service, Legal)
Align with Business Planning teams on forecasting and capacity planning inputs
Coordinate with Compliance to ensure regulatory adherence and contract alignment
Track and report performance, risks, and opportunities to senior stakeholders
Maintain structured documentation of performance and action plans
Ensure data accuracy and transparency across all relevant KPIs

Requirements

Extensive professional experience in key account management in the area of logistics, vendor management, or operations
Proven ability to manage large, complex partners and senior stakeholders
Strong analytical mindset with experience in KPIs, performance management, and data-driven decision-making
Experience in strategic partnership development
Ability to take full ownership and accountability for business outcomes
Structured, proactive, and solution-oriented working style
Experience in fast-paced environments such as delivery, e-commerce, logistics, or mobility
Strong communication and stakeholder management skills across all levels
Ability to manage multiple priorities and complex operational topics
Willingness to travel occasionally within Germany
Fluent in German and English

Location

Berlin-Kreuzberg

Work Type

Hybrid
Permanent

Experience Level

Senior

Salary/Compensations

Competitive compensation package

Benefits

Open feedback culture
Regular performance reviews
Hybrid working options (3 days office, 2 days remote)
Urban Sports Club membership
Monthly travel allowance of €59
€90 monthly Lieferando Pay credit
Company pension scheme with a 20% employer contribution
Diverse and inclusive team
After-work drinks
Regular team events
Social engagement initiatives
Summer and/or winter parties

About the Company

Lieferando is committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
Want to know more about our culture or company? Have a look at our career site where you can find people’s stories, blogs, podcasts and more Lieferando and Just Eat Takeaway.com morsels.

Equal Opportunity

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Lieferando. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.