Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Functional Specialist Quality (FSQ), you will uphold and enhance the quality standards of assessment services by auditing Assessment Reports. Your expertise will support continuous improvement by providing constructive feedback to aid the professional development of Functional Specialists. You may also contribute through telephony, virtual, or face-to-face support activities and complete a set number of assessments each month.

Responsibilities

Maintain a comprehensive understanding of the prevailing PIPAG and Clinical Guidance Notes.
Quality check a specified volume of reports per day against established criteria.
Provide constructive and impartial advice to Functional Specialists to amend and resubmit reports.
Recognize strengths in written reports and include them in audit feedback.
Provide constructive, impartial, and supportive advice to Functional Specialists via telephone support lines.
Record telephone support interactions accurately in CRM.
Alert the FSQ Team Manager if an emotional or clinical support requirement is identified for a Functional Specialist.
Ensure continuous compliance with mandatory training and Continuous Professional Development modules.
Maintain professional registration and Authority Approval, acting in accordance with the relevant UK Professional Code of Conduct.
Contribute to clinical and service transformation, including piloting new initiatives.
Undertake any other duties as required by the Business.
Be clinically calibrated to the standards set by the CMO and Clinical Governance Management Team.

Requirements

Experienced UK registered Health Professional with a minimum of 12 months’ post-registration experience.
Current and unrestricted professional registration with GMC, NMC, or HCPC.
Current DWP PIP approval and maintained approved Functional Specialist status with no restrictions.
Minimum of 16 months’ experience as a Functional Specialist.
Experience of clinical effectiveness, quality assurance standards, feedback, peer review, audit methodology, and/or impartial review.
In-depth knowledge of the physiological, pathological, social, and cultural issues underpinning PIP assessment criteria.
Attention to detail.
Oral and written proficiency for succinct audit feedback and CRM discussion records.
Ability to listen carefully and ensure dialogue is two-way.
Working understanding of clinical governance.

Skills

Auditing Assessment Reports
Providing constructive feedback
Clinical Governance
PIP Assessment Guide (PIPAG)
Telephony support
Virtual support
Face-to-face support
Quality assurance
Clinical effectiveness
Peer review
Audit methodology
Impartial review
CRM recording

Location

London, United Kingdom

Work Type

Fully remote
Full time
Permanent

Experience Level

Minimum of 16 months experience as Functional Specialist
Minimum of 12 months post-registration experience

Education Level

UK registered Health Professional

Salary/Compensations

£41,500.00

Benefits

25 days’ holiday (rising to 27)
Opportunity to buy extra leave
Paid day out for volunteering
Auto-enrolment to company pension
Life assurance
Cycle2Work scheme
15 weeks’ fully paid maternity, adoption and shared parental leave
Paternity pay of two weeks
Voluntary benefits (retail, socialising, health & wellbeing, travel, technology discounts)
Access to Employee Network Groups
Access to Headspace app for employee and up to 5 family or friends

About the Company

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) to understand how an illness or disability affects a person’s daily life.
HAAS is delivered on behalf of the DWP by Capita.
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Capita operates across 8 countries, supporting primarily UK and European clients with people-based services underpinned by market-leading technology.
At Capita, your career can take you wherever your ambition leads.
You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors.
Capita is committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join Capita and discover a career with purpose.

Equal Opportunity

Capita is committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Capita is an equal opportunity and Disability Confident employer.
Capita welcomes applications from people who would like to discuss any adjustments needed during the recruitment process.
Capita particularly welcomes applications from people who are from Black, Asian and other ethnic minority backgrounds.