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About the Role

The Resident Care Worker is the first point of contact for Clients/Residents and the Public, performing outlined job duties to assist all Clients/Residents and Visitors to the Harbour Light as requested. This role involves supervising client actions, responding to inquiries, managing visitors, maintaining records, liaising with referral sources, coordinating client care, administering drug and alcohol screening tests, handling client admissions and discharges, and managing client medication.

Responsibilities

Supervise actions and interactions of Clients during assigned Shifts and maintains availability for personal and moral support.
Respond to Client questions and requests and assists within framework of Centre policies and procedures.
Answer telephone and direct calls appropriately.
Deal with any visitors wishing access to the Centre making certain that Sign-In/Out information is recorded in Book.
Accurately record daily events using appropriate methods.
Maintain Logbook as per guidelines, computer files at front desk, and complete required incident or occurrence reports, delivering copies to appropriate Management personnel in a timely and accurate fashion while maintaining required confidentiality.
Act as liaison with all referral sources and external Agencies such as Ministry of Health, Ontario Works, Police, Corrections Services Canada, and other Service Agencies to direct or answer inquiries as required.
Co-ordinate Client care in Client Program relating to security of property and persons.
Perform regular building rounds, inside and outside as scheduled, bed and curfew checks, room and property searches as required, monitoring camera systems.
Administer drug and alcohol screening tests according to protocols set out by Management.
Handle admission, recording and orientation of Clients booking in to Client Program.
Fill out all required Forms, check identification, enter information in Client Record System, and give Client Orientation in accordance with written Policies and Procedures.
Assist with Discharge of Program Clients by receiving bedding, room key and other Centre property at time of Discharge and processes return of Key Deposit.
Ensure that departing Client/Resident receives all personal goods held in storage according to Centre Policies & Procedures.
Record and store all Client Medication in Medicine Lock-Up.
Give medication to Clients at required times upon request and ensures that Clients sign Medication Log.
Accept cash donations if brought to Centre after business hours, record name of donor and amount given, issue temporary receipt and forward money and full information on donor and amount to Bookkeeper at earliest possible opportunity.
Accept mail and delivery of packages, and forward to Management as per Policy & Procedures.
Maintain and update Client/Resident Bed Assignment Roster.
Maintain and update Counsellor’s Client List as required.
Launder and distribute Shelter bedding as required.
If on Evening Shift, go to Kitchen and put out evening snack for Clients as prepared by Kitchen Staff.
Announce Snack time and ensure that clean up is done following snack time.
Participate in all scheduled Staff Meetings as required.
Assist in Kitchen duties as directed.

Requirements

More than three months but less than one year related experience, including some front-line work experience within a social services/addictions setting.
Must have availability - part time- Saturday-Sunday (plus stat holidays) 8-4pm.

Skills

WHMIS Training
CPR/First Aid
Non-Violent Crisis Intervention
Basics of Fall Protection
Food Handlers Course

Location

Canada
Bermuda

Work Type

Part-time
Onsite

Experience Level

Entry Level

Education Level

Degree or Diploma in one of the human services professions

Salary/Compensations

$18.65 to $18.99 with a maximum of $19.32

Benefits

Health and dental benefits
Paid vacation
Sick time
RRSP's
Flexibility at work
Opportunities to expand skills and advance careers

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
In addition, we support people experiencing unemployment, addiction and family challenges.
We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda.
Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.
We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.
If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team.
There is a place for everyone to belong at The Salvation Army.

Equal Opportunity

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.