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About the Role

This role is integral to supporting a fast-paced, dynamic sales team while contributing to the overall success of group, conference, and catering business. The Sales Coordinator provides administrative and operational support, manages client and internal communications, and helps ensure a seamless experience from inquiry through execution. This position offers strong exposure to sales operations, client engagement, and cross-functional collaboration, serving as a foundational step for growth within hospitality sales.

Responsibilities

Support the sales team by managing inbound inquiries, responding to general sales emails, and routing leads to the appropriate sales managers while ensuring timely and professional follow-up.
Assist in qualifying new business opportunities across group, conference, and catering segments.
Maintain accurate records within CRM systems such as Delphi by entering inquiries, updating client profiles, managing room blocks, and tracking meeting and event space availability.
Prepare proposals, contracts, and addendums, ensuring all documentation is accurate and delivered in a timely manner.
Coordinate event logistics by communicating client needs across departments, organizing site tours, and ensuring all operational elements are prepared in advance.
Gather pre-arrival details, manage guest preferences in Opera, coordinate VIP amenities, and confirm arrangements with reservations and operations teams.
Prepare expense reports, compile daily, weekly, and monthly reports, manage invoices in partnership with the accounting team, and ensure deposits and billing are processed accurately.
Assist with day-to-day office coordination, including ordering supplies, working with vendors, and preparing sales materials, collateral, and event signage.
Showcase the property when sales leaders are unavailable and represent the department during events as needed.

Requirements

A proactive, detail-oriented mindset with strong organizational skills.
Clear and professional written and verbal communication abilities.
Ability to multitask and manage competing priorities in a fast-paced environment.
Strong customer service skills with a focus on responsiveness and follow-through.
A collaborative approach, working effectively across departments.
Ability to handle confidential information with discretion.
Strong problem-solving skills and adaptability.

Skills

Microsoft Office
Delphi
Cvent
Opera

Location

Midtown Manhattan

Work Type

Full-time

Experience Level

Entry-level

Salary/Compensations

$23 - $33/hour

Benefits

Comprehensive benefits package including medical, dental, vision, paid time off, and retirement savings.
Employee perks and discounts.

About the Company

Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy.
At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience.
Together, we create an environment that is vibrant, refined, and authentically Hard Rock.
Be Iconic represents the roots of our culture.
The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America.
The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States.
Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe.
Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries.
With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.
With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Equal Opportunity

Hard Rock Hotel New York is an equal opportunity employer.