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About the Role

This role as a Technical Account Manager specialising in our CORE offering focuses on helping organisations work smarter by leveraging AI, automation, and modern workplace technologies. You will ask better questions, challenge assumptions, and help clients discover smarter ways of working, with success measured by improved client productivity and outcomes, not just ticket closures.

Responsibilities

• Build trusted relationships with executives, department leaders and operational teams.
• Identify and prioritise opportunities across AI, automation, collaboration and process improvement.
• Develop practical roadmaps aligned to business objectives.
• Translate strategy into initiatives that deliver measurable outcomes.
• Drive adoption of new technologies, workflows and ways of working.
• Facilitate workshops, planning sessions and stakeholder discussions.
• Build business cases and success measures for improvement initiatives.
• Connect clients with the right specialists, platforms and solutions.
• Track outcomes and continuously identify new opportunities for improvement.

Requirements

• Experience working with senior business stakeholders.
• Experience translating strategy into practical business outcomes.
• Strong stakeholder engagement, facilitation and communication skills.
• Experience driving adoption, capability uplift or organisational change.
• The ability to identify and prioritise opportunities based on business value.
• A practical understanding of Microsoft 365, AI, automation and modern workplace technologies.
• Curiosity, initiative and a desire to continuously learn.
• Actively using and building AI and automation yourself.
• Comfort experimenting with new technologies, building simple solutions and understanding how different platforms fit together to solve business problems.
• You may come from consulting, customer success, business transformation, digital workplace, technology strategy or a similar advisory role.
• MSP experience or multi-client support is favourable.

Skills

• Strategic thinking
• Commercial awareness
• Technical understanding
• Stakeholder engagement
• Facilitation
• Communication
• AI
• Automation
• Modern workplace technologies
• Microsoft 365

Location

• Australia
• New Zealand
• Philippines

Work Type

• Flexible working

Experience Level

• Senior

Salary/Compensations

• Competitive base only (no commission) salary package

Benefits

• Free access to Uprise with 1:1 coaching from qualified psychologists or counsellors.
• Flexible working for work-life balance.
• 10 paid study days per year.
• Weekly internal training and access to our learning library.
• FastTrack mentoring program.
• MAD (Making A Difference) Council supporting equality, charity and environmental initiatives.
• Tesla company car option (conditions apply).
• Regular social events and a genuinely supportive team culture.

About the Company

• First Focus is Australia's #1 mid-market MSP, recognised by Cloudtango for nine consecutive years, with almost 500 people across Australia, New Zealand and the Philippines.
• We've built a culture that's collaborative, transparent and genuinely invested in helping our people grow, without unnecessary layers or bureaucracy getting in the way.
• CORE is First Focus's managed productivity service, helping organisations improve how work gets done through AI, automation, knowledge management and modern workplace technologies.
• CORE represents a different model for managed services. One focused on productivity, capability, and continuous improvement rather than maintaining the status quo.

Equal Opportunity

• Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
• AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).