About the Role
Skills for Security is seeking an enthusiastic and personable Learner Engagement Officer to support apprentices within the Fire and Security sector. This role focuses on building relationships, recording learner progress, and providing pastoral support to ensure regulatory compliance and learner success.
Responsibilities
- Communicate effectively with apprentices and their employers
- Accurately record details of all conversations
- Conduct regular progress updates with apprentices and employers
- Identify, report, and plan for learners requiring additional support
- Collaborate with sector specialists to contextualize feedback and drive improvement
- Chase overdue interactions and work submissions
- Promote apprenticeship requirements beyond subject area needs
- Identify opportunities for early intervention
- Follow external regulatory rules and quality requirements
- Provide first-line support and signposting for learners and employers
- Drive the overall quality of education
- Perform exam invigilation
Requirements
- Excellent organizational skills
- Excellent written and verbal communication skills
- Detail-oriented mindset
- Ability to work on own initiative and be proactive
- Flexible approach to working
- Ability to prioritize workload effectively
- Ability to work independently
- Strong time management skills with the ability to meet deadlines
- Must be within commutable distance to Watford, Dagenham, Walsall, Warrington, or Doncaster
- Satisfactory DBS check
- Two professional references
- Proof of identity and original certificates
Skills
- Communication
- Relationship building
- Record keeping
- Time management
- Organizational skills
- Proactive problem solving
Location
- Watford
- Dagenham
- Walsall
- Warrington
- Doncaster
- UK
Work Type
- Full-time
- Permanent
- Hybrid
- Home working
Salary/Compensations
- Competitive salary
Benefits
- Company bonus
- 33 days annual leave plus Christmas closure
- Enhanced pension contributions
- Family friendly working hours
- Life assurance 3x salary
- Refer a friend scheme
- Development and progression opportunities
- Funded qualification opportunities
About the Company
- Leading provider of apprenticeships to the Fire and Security sector
