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About the Role
As an Assistant Property Manager, you will be a key member of the Estate Management team, ensuring communities are well-maintained and efficiently run. You will support daily operations by engaging with residents, coordinating maintenance, and maintaining records. This role offers career growth opportunities, with the potential to become an Estate Manager within 12-18 months.
Responsibilities
- Serve as the primary contact for residents, addressing inquiries and resolving issues with clear, friendly, and professional communication.
- Maintain the property management system (Qube) with accurate and organized information.
- Coordinate maintenance and repairs by liaising with contractors and managing work orders to ensure timely completion to a high standard.
- Ensure strict adherence to health and safety legislation and company policies for estate safety and compliance.
- Assist with budget management, purchase order issuance, and financial reporting to control costs.
Requirements
- Passionate about delivering excellent customer service and building relationships.
- Skilled in multitasking, time management, and efficient task handling.
- Proficient with systems such as databases (Qube knowledge is a plus) and Microsoft Office.
- Excellent communication skills, both verbal and written.
- Experience with contractors and managing reactive maintenance, or a strong aptitude for learning quickly.
- A proactive, solutions-oriented mindset.
- Strong attention to detail.
- A collaborative spirit, thriving in a team environment.
- A good standard of education is essential.
- Previous experience in customer service and contractor management is desirable.
- Property qualifications (e.g., IRPM Part 1) would be an advantage but not essential.
Skills
- Customer Service
- Data Management
- Maintenance Coordination
- Health & Safety Compliance
- Financial Management
- Qube
- Microsoft Office
- Contractor Management
- Communication
- Teamwork
Location
- Onsite
- Remote
- Office
Work Type
- Hybrid
Experience Level
- Entry Level
- Mid Level
Education Level
- Good standard of education
- IRPM Part 1 (Advantageous)
Salary/Compensations
- £30,000
Benefits
- Competitive salary
- Benefits
- Positive workplace culture
- Extensive training and development
- Career growth opportunities
About the Company
- Encore specializes in personal, thoughtful, and seamless residential property management.
- Our mission since 2004 is to deliver outstanding customer experiences with genuine care.
- We treat each property as if it were our own.
- Encore has been recognized as Employer of the Year on multiple occasions.
- Our ambition is to be the most professional managing agent in the country.
- We foster a culture of communication, collaboration, teamwork, and fun.
- We create an inviting environment for employees to be inspired, learn, and flourish.