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About the Role

We are seeking an experienced and dynamic Head of Transformation Design and Delivery to lead the development and delivery of a high-profile portfolio of transformation programmes across the organisation. You will play a pivotal role in shaping how the Council delivers change, ensuring transformation activity is strategically aligned, outcome-focused, and delivers measurable improvements for residents, customers, and stakeholders. The postholder will lead the design and delivery of complex, large-scale transformation programmes, working collaboratively with senior leaders, elected members, services, and external partners to develop innovative solutions to organisational challenges. You will champion design thinking and continuous improvement, challenging existing ways of working and translating ideas into practical, deliverable plans that achieve sustainable change and service improvement. A key aspect of the role is providing strategic leadership and expertise on programme and portfolio management, ensuring robust governance, risk management, reporting, and benefits realisation across the transformation portfolio. You will bring together colleagues from transformation, strategy, policy, and service delivery functions to develop integrated solutions, while maintaining a strong focus on resident impact, organisational priorities, and value for money. The role also manage a team of Programme Managers and Project Managers and supporting matrix teams across the organisation. The successful candidate will build strong and trusted relationships with senior stakeholders, influencing decision-making, driving collaboration, and ensuring the successful delivery of the Council's strategic ambitions through effective transformation and change programmes.

Responsibilities

Lead the design and delivery of the organisation's transformation portfolio, ensuring alignment with corporate priorities and strategic objectives.
Lead a portfolio of complex, people-focused transformation programmes and projects.
Establish and maintain a unified approach to transformation design, delivery methodologies, and theory of change across all programmes.
Develop innovative solutions to complex organisational challenges through design thinking, stakeholder engagement, and best practice from the public sector.
Oversee the successful delivery of large-scale transformation programmes, ensuring outcomes, benefits, and service improvements are achieved.
Ensure effective programme governance, risk management, reporting, and compliance with internal and external standards.
Build and maintain strong relationships with senior leaders, elected members, partners, suppliers, and key stakeholders.
Manage strategic risks and issues across the transformation portfolio and provide expert advice on complex and politically sensitive matters.
Drive continuous improvement, organisational innovation, and the embedding of a design-thinking culture.

Requirements

Educated to degree level or equivalent professional standard.
Relevant professional qualification in programme management, transformation, change management, project management, leadership, or a related discipline.
Significant experience leading and delivering complex transformation portfolios and programmes.
Proven experience working with senior executives, elected members, and key stakeholders in politically sensitive environments.
Experience in resource planning, budget management, and implementing innovative resourcing approaches.
Strong programme and portfolio management expertise, including governance, risk, and benefits management.
Experience managing competing priorities and delivering outcomes in complex and ambiguous environments.
Excellent leadership, people management, influencing, negotiation, communication, and stakeholder engagement skills.
Strong analytical, organisational, critical thinking, problem-solving, and decision-making abilities.
Demonstrated ability to drive innovation, challenge existing approaches, and deliver sustainable organisational change.

Skills

Design thinking
Continuous improvement
Programme management
Portfolio management
Risk management
Benefits realisation
Stakeholder engagement
Leadership
People management
Influencing
Negotiation
Communication
Analytical skills
Organisational skills
Critical thinking
Problem-solving
Decision-making

Location

London

Work Type

Full-time
Fixed term Contract
Secondment

Experience Level

Experienced
Senior

Education Level

Degree level or equivalent professional standard
Professional qualification in programme management, transformation, change management, project management, leadership, or a related discipline

Salary/Compensations

PO12 £79,119 - £85,677

Benefits

Fair pay and conditions
Workplace well-being
Skills and progression
Diversity and recruitment
Flexible working options

About the Company

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities.
Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace.

Equal Opportunity

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff.
The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.
We are keen to support employees to balance their working life with other commitments.
Wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.