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About the Role

Oversees the quality and success of Goldfish Swim School, managing daily operations including safety, staffing, pool maintenance, swim lesson quality, customer service, and employee engagement.

Responsibilities

• Direct and control daily operations according to standard operating procedures.
• Support the General Manager and department managers with daily tasks.
• Manage staff to ensure high productivity, performance, and satisfaction.
• Oversee employee engagement and company culture.
• Train and develop the aquatics department to ensure superior swim instruction.
• Manage operational items including class scheduling, student progress, and customer experience.
• Maintain and troubleshoot pool chemistry and pump room operations.
• Ensure a safe and sanitary swim environment.
• Evaluate teachers and assess trainees prior to independent instruction.
• Direct and maintain the Emergency Action Plan and facility safety procedures.
• Provide sales and marketing training to staff.
• Collaborate with the Marketing Manager on customer service and sales performance.
• Manage retail and vending departments, including product mix and pricing.
• Assist with purchasing.
• Train and oversee private party staff.
• Manage social media, water safety presentations, and local business partnerships.
• Monitor communications to ensure timely responses.
• Maintain competence in technology platforms for scheduling and administration.
• Train front desk staff on program sales and customer concerns.
• Maintain current professional certifications.

Requirements

• High school diploma or GED.
• Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, or childcare provider.
• Certified Pool Operator certification.
• Lifeguard Instructor certification.
• Ability to work nights and weekends.
• Minimum of 40 hours per week.

Skills

• Pool chemistry maintenance
• Pump room operations
• Staff management
• Sales and marketing
• Customer service
• Emergency Action Plan implementation
• Technology platform proficiency

Work Type

• Full-time
• Exempt

Experience Level

• Two or more years as a swimming instructor preferred.

Education Level

• High school diploma or GED required.
• Bachelor’s degree in business administration, communications or equivalent preferred.

Benefits

• 401(k) matching
• Performance-based bonus
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance