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About the Role

The Follow-up Support staff will work within a Housing First case management framework to assist clients with community integration, life skill development, financial stability, socio-recreational interaction, recovery, and housing stability. This role supports clients with a history of homelessness who are transitioning to permanent housing.

Responsibilities

• Attend client transfer meetings.
• Work with youth to develop client crisis plans.
• Assist clients with community mapping and integration by facilitating connections to community social and recreational activities through accompaniment.
• Actively involve clients in planning, goal setting, and decision making; develop goals related to life skills development and employment options.
• Connect clients to other community and/or ongoing supports such as mental health, physical health, and substance use/harm reduction resources.
• Assist clients with referrals; accompany clients to appointments, and walk with clients in their community to identify and connect with local resources.
• Conduct regular home visits focused on specific activities/outcomes that result in the client moving toward independence.
• Ensure Assertive Engagement, which involves actively looking for and locating the client in the community as required.
• Act as a Landlord contact and support.
• Actively work with clients to prevent eviction, including checking monthly with the landlord to ensure rent was paid and participating in landlord mediation.
• Assist clients to move towards achieving long-term income stability, which may involve collaboration with TESS/Ontario Works (OW) worker, referrals to employment supports, pursuing an ODSP application, and accessing other financial literacy programs.
• Maintain regular case notes to track progress on client goals and highlight next steps, landlord communications, referrals, and crisis plans.
• Assist clients with re-housing and complete required documentation.
• Ensure clients are discharged from services as prescribed by Eva initiatives and the YMCA (or Funder requirements).
• Attend a monthly case conference with program partners.
• Provide ongoing assessment, case management, care coordination, and monitoring of client's needs; monitor and evaluate clients' changing needs and coordinate individualized services.
• Document and maintain member case files and ensure quality audit measures are achieved in accordance with the YMCA and funder's standards.
• Respond to and investigate enquiries, complaints, and emergency situations involving clients; assess the situation and present and implement solutions; listen, mediate, negotiate, and provide support and guidance to resolve issues.
• Participate in research activities and program development and delivery.
• Liaise with staff from other programs and community agencies to provide program information or advocate for transfers/placements of clients.
• Adhere to all Vanauley St. YMCA protocols and practices as well as Association and other relevant policies and procedures.
• Participate in volunteer supervision, staff meetings, and professional development trainings as required.
• Perform other duties as assigned.

Requirements

• Post-secondary education in social or human services or equivalent experience
• Training certificate in defusing hostility and/or crisis prevention
• Minimum of two years of experience in a setting that provides service to homeless or street-involved youth, including case management
• Ability to work flexible shifts
• Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes, and other relevant housing legislation
• Knowledge and ability to integrate anti-oppression, critical disability, LGBTQ2S and trans-positivity, trauma, recovery approach in support of mental health, and strengths-based principles into practice
• Knowledge of the issues that lead young people to become homeless and the ability to work with youth in a respectful, non-judgmental, and consistent manner
• Extensive skills in mental health, harm reduction, and support for marginalized individuals with complex needs
• Excellent written communication skills
• Commitment to working in a socially inclusive environment, responding with sensitivity and personal awareness to the diverse needs of members, including visible and non-visible dimensions of diversity
• Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with members, staff, and volunteers; excellent written/verbal communication skills
• Ability to communicate and resolve conflict in a constructive and professional manner
• Experience with Windows, Microsoft Word Perfect/Excel
• Valid First Aid/CPR Certificate; knowledge of health and safety and child protection laws
• Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design
• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
• Job offers are contingent on the successful completion of a Police Records Check.
• Vulnerable Police Records Check is required within the first four months and every three years thereafter.
• Applicants must be legally entitled to work in Canada.

Skills

• Case management
• Community integration
• Life skill development
• Financial stability
• Socio-recreational interaction
• Harm reduction
• Housing stability
• Crisis planning
• Community mapping
• Mental health support
• Substance use/harm reduction resource connection
• Referral assistance
• Assertive Engagement
• Landlord relations
• Eviction prevention
• Income stability
• Case note documentation
• Re-housing assistance
• Service discharge planning
• Case conferencing
• Care coordination
• Conflict resolution
• Windows
• Microsoft Word Perfect
• Microsoft Excel
• First Aid
• CPR
• Health and safety knowledge
• Child protection laws knowledge
• Diversity and inclusion
• Equity
• Interpersonal skills
• Relationship-building
• Communication skills
• Written communication skills
• Verbal communication skills

Location

• Wagner Green YMCA Centre

Work Type

• Contract Full Time Salaried
• 12 months

Experience Level

• Minimum of two years of experience in a setting that provides service to homeless or street-involved youth, including case management

Education Level

• Post-secondary education in social or human services or equivalent experience
• Training certificate in defusing hostility and/or crisis prevention

Salary/Compensations

• $57,280

Benefits

• Total compensation package

About the Company

• The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.
• We are committed to helping our employees reach their full potential and are recognized as a great place to work.
• We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
• Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.
• Our 2025–2030 strategic plan, Greater Together, outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

Equal Opportunity

• The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging.
• We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.
• As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
• If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.