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About the Role

Real Chemistry is seeking an Account Manager to join their growing team. This role involves acting as the primary day-to-day client contact, managing relationships, and overseeing the delivery of medium-sized projects. The Account Manager will also be responsible for managing project execution, coaching junior team members, and ensuring effective project delivery in collaboration with the account lead.

Responsibilities

• Act as day-to-day client contact, providing regular status updates and responding to queries.
• Manage client expectations regarding timelines and project scope.
• Take client briefs and communicate them clearly to team members, implementing realistic project plans.
• Manage the day-to-day account operations, including internal team meetings and workflow.
• Review content developed by junior team members to ensure accuracy and quality.
• Oversee task delegation and status reports to ensure all team actions are completed.
• Take ownership of medium-sized client projects, ensuring delivery within budget and agreed timeframes.
• Demonstrate understanding of client needs, strategy, and brand in all interactions.
• Develop written content such as briefing documents.
• Review work from junior team members, ensuring content is accurate and high-quality.
• Identify areas for growth within existing programs and share new ideas proactively.
• Participate in new business efforts, including research and presenting.
• Maintain awareness of junior team members' professional development through regular check-ins.
• Develop coaching, delegation, and briefing skills to upskill and inspire junior team members.
• Buddy new Sales Account Executives/Account Managers.
• Support account lead with financial management, including Salesforce opportunities, invoicing, and forecasting.
• Develop accurate project budgets, reflecting on past projects and gathering cost quotes.
• Manage project budgets, alerting the account lead to potential scope creep and additional budget needs.
• Provide input into the resourcing process by sharing project requirements.
• Complete timesheets and expense claims accurately and on time.
• Participate in internal initiatives that contribute to the agency's culture and development.
• Stay informed about the medical communications and pharma industries, client companies, and therapy areas.
• Reflect industry developments and innovations in work and share ideas internally.

Requirements

• Adaptable, resilient, and comfortable with adjusting scope, responsibilities, and focus as the company grows.
• Proactive, driven, and resourceful with strong prioritization skills and a desire to analyze data.
• Highly organized self-starter, capable of working independently under tight deadlines.
• Ability to mentor junior staff and delegate tasks to achieve project deadlines.
• Confidence to manage upward and communicate with managers regarding deadlines or foreseeable issues.
• Demonstrated strong work ethic with a track record of fulfilling client requests with high-quality deliverables on schedule and budget.
• Ability to develop project scopes and vendor contracts.
• Excellent business communication skills, including presentation and writing.
• High energy and ability to operate effectively in a fast-paced, growing, and evolving environment.

Skills

• Client relationship management
• Project delivery
• Team coaching and development
• Written content development
• Business development
• Financial management
• Budget development
• Resourcing
• Presentation skills
• Communication skills

Location

• US
• UK
• Europe

Work Type

• Hybrid
• Remote

Experience Level

• Mid-level

Education Level

• Relevant degree in a scientific subject

Benefits

• Free snacks
• Generous holiday and paid time off
• Private medical, dental, and vision plans
• Support for future savings
• Mental wellness coaching and support
• Access to over 13,000 online classes with LinkedIn Learning

About the Company

• Real Chemistry is a global agency providing a full suite of services across healthcare communications and marketing.
• The company blends deep scientific expertise, human-centered creativity, and AI-driven insights to transform healthcare.
• Real Chemistry is Great Place to Work® certified.

Equal Opportunity

• Real Chemistry is an Equal Opportunity employer.
• Encourages applications without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws.
• Provides accommodations throughout the interview process upon request.