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About the Role

As a Department Supervisor, you will support sales and profit goals by executing a plan to deliver the Best Customer Experience in your department and the overall store, adhering to H&M standards, policies, and legal requirements.

Responsibilities

• Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent the H&M brand positively during customer interactions.
• Identify commercial opportunities within your department and collaborate with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products.
• Ensure your team actively promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Ensure correct routines in fitting rooms and at checkout, including transactions, returns, and exchanges.
• Handle all admin routines for both people and operations correctly.
• Keep up-to-date with fashion trends, styles, brands, products, competitors, and influencers.
• Ensure your team provides product and fashion knowledge during customer interactions.
• Retain and share knowledge and skills with the Store team.
• Collaborate and plan with the in-store Visual Merchandiser team.
• Give and receive feedback with colleagues for learning and development.
• Communicate regularly with store colleagues to inform, motivate, and inspire.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Maintain a clean and tidy sales floor and back of house, including stockroom areas.
• Ensure high fashion quality, visual, and commercial product presentation with good garment care.
• Provide input on stock levels and allocation to the Area team.
• Manage the full garment cycle from delivery to presentation, adhering to internal standards and routines.
• Uphold best practices for in-store OMNI Services and in-store tech services/tools.
• Maintain price signs in-store according to global and local strategies and market requirements.
• Update and maintain Back of House (BOH) areas for all colleagues, including key information, health & safety, and tidiness.
• Responsible for opening and closing the store daily.

Requirements

• Emerging leader who enjoys taking responsibility.
• Ambitious, effective communicator, supportive, and an analytical solution finder.
• Capable of working with numbers and managing statistics.
• Achievement-oriented and motivated by performance and competition.
• Customer-centric.

Skills

• Customer service
• Visual merchandising
• Sales
• Communication
• Teamwork
• Problem-solving
• Fashion knowledge
• Trend awareness
• Operations management
• Inventory management
• Data analysis

Location

• In-store

Work Type

• Full-time
• Hourly

Experience Level

• Emerging leader

Salary/Compensations

• $21.70 - $25.28 hourly

Benefits

• Staff discount card (H&M Group brands)
• H&M Incentive Program (HIP)
• Medical, Pharmacy, Vision, and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday, and Parental Pay
• 401K
• Commuter Benefits
• Health and Dependent Care FSA
• Additional Voluntary Benefits

About the Company

• At H&M, our purpose is to liberate fashion for the many and shape a new world in Fashion, unleashing self-expression.
• As an H&M colleague, you’re encouraged to be yourself and more, take on new responsibilities, learn skills for life, and achieve your dreams.
• The company is committed to fostering a culture of inclusion and belonging and actively seeks colleagues who share this commitment.

Equal Opportunity

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We are an inclusive company where you’re encouraged to be yourself at work.
• We are committed to providing reasonable accommodations for applicants with disabilities.