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About the Role

Albany ENT & Allergy Services is seeking a motivated Appointment Specialist to manage patient scheduling, communication, and administrative tasks within a busy medical practice. This role is crucial for ensuring smooth patient flow and maintaining accurate medical records.

Responsibilities

• Schedule and reschedule appointments over the phone.
• Maintain communication between physicians and patients.
• Monitor and distribute provider schedules.
• Register new patients and verify insurance eligibility.
• Ensure patients provide pre-visit documentation and referrals.
• Collaborate with referring providers to ensure appropriate care plans.
• Answer and triage calls, manage record keeping, and file documents.
• Update and maintain accurate electronic medical records prior to patient visits.

Requirements

• High School Diploma or equivalent.
• 1-3 years of experience in a medical environment, or an equivalent combination of education and experience.
• Proficient computer skills, including the ability to master practice management software.
• Consistent professional conduct, meticulous attention to detail, critical thinking skills, and a positive attitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills for interacting with patients, staff, and healthcare professionals.
• Must reside in the greater Capital region of NYS.

Skills

• Customer service
• Organization
• Multi-tasking
• Computer proficiency
• Communication (written and verbal)
• Interpersonal skills
• Attention to detail
• Critical thinking

Location

• Remote (New York State only)

Work Type

• Full-time
• Remote

Experience Level

• 1-3 years

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $18 to $21 per hour

Benefits

• Health insurance
• Generous paid time off
• Paid holidays

About the Company

• Albany ENT & Allergy Services has been recognized as a Best Place to Work in the Capital Region for 2023, 2024, and 2025.
• The practice offers a consistent schedule, competitive salary, and comprehensive benefits.
• Values employees, believes in work/life balance, and prides itself on delivering compassionate, patient-centered care.