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About the Role

The Neighbourhood Housing Manager will play a significant role in overseeing and optimising the day-to-day operations within a defined area. You will have line management responsibility for our Neighbourhood Housing Officers who deliver housing management services across our estates. You will act as a role model for our behaviours embedding a culture of respect and relational practice, placing our residents at the centre of everything we do.

Responsibilities

Overseeing and optimising day-to-day operations within a defined area.
Line management responsibility for Neighbourhood Housing Officers.
Delivering housing management services across estates.
Acting as a role model for behaviours, embedding a culture of respect and relational practice.
Placing residents at the centre of everything.
Building strong relationships with residents, partners, and stakeholders.
Working collaboratively across services to resolve issues, improve performance, and drive positive change.
Using insight, performance data, and resident feedback to enhance service delivery.
Ensuring residents receive responsive, effective support.
Making informed decisions, managing risk, and taking ownership of performance.
Ensuring services are delivered consistently, fairly, and in line with relevant policies, procedures, and standards.

Requirements

People-focused leader passionate about delivering excellent housing services and making a real difference to residents' lives.
Ability to thrive in a fast-paced environment, balancing operational priorities with a strong commitment to customer service, collaboration, and continuous improvement.
Confident and inspiring leader who can motivate and support the team.
Ability to help colleagues understand how their work contributes to positive outcomes for residents while promoting their development and wellbeing.
Proven ability to build strong relationships with residents, partners, and stakeholders.
Enjoy working collaboratively across services to resolve issues, improve performance, and drive positive change.
Experience of managing housing, neighbourhood, or customer-facing services.
Comfortable making informed decisions, managing risk, and taking ownership of performance.
Share Camden's commitment to putting residents at the heart of everything.
Bring energy, resilience, and a collaborative approach.
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

Skills

Leadership
Housing management
Customer service
Collaboration
Continuous improvement
Performance management
Risk management
Relationship building

Location

Holmes Road Depot, NW5 3AP

Work Type

Permanent
Full Time (36 hours)

Experience Level

Experience of managing housing, neighbourhood or customer-facing services

Salary/Compensations

£50,537 - £57,583

Benefits

Flexible working
27 days annual leave (+ bank holidays)
Family leave
Loan schemes
Access to staff networks
Pensions scheme

About the Company

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.

Equal Opportunity

We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience.
We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
We are committed to making our recruitment process barrier-free and accessible for everyone.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.