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About the Role
The Technical Services Representative provides product and application support to customers in person, answers technical questions, and resolves product or service issues. This role liaises between technical, sales, and operations teams to ensure customer satisfaction.
Responsibilities
- Interact with customers in person to provide product and application support.
- Answer technical or scientific questions regarding product or service operation, maintenance, application, and equipment.
- Obtain information from customers to identify problems and provide technical assistance and solutions.
- Liaise between technical, sales, and operations departments.
- Troubleshoot and refer product or service issues to appropriate functions for resolution.
- Coordinate customer service needs with other departments.
- Resolve complaints about product and application.
- Explain correct product or service usage.
Requirements
- Familiarity with technical processes, business processes, and current industry trends.
Benefits
- Rewards
- Flexibility to enhance health and well-being
- Retirement plans
- Health care
- Total well-being programs
- Commute support
About the Company
- Sherwin-Williams' purpose is to inspire and improve the world by coloring and protecting what matters.
- Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.
- Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.
- We invest and support our people in life, career, and connection.
Equal Opportunity
- Sherwin-Williams is proud to be an Equal Employment Opportunity employer.
- All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.