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About the Role

Respond to and attend to guest repair requests, communicate with guests to resolve maintenance issues, and perform preventive maintenance on tools and equipment. This role requires a thorough understanding of building systems, emergency response, and the ability to perform complex repairs with minimal supervision.

Responsibilities

• Respond and attend to guest repair requests.
• Communicate with guests/customers to resolve maintenance issues.
• Perform preventive maintenance on tools and equipment, including cleaning and lubrication.
• Visually inspect tools, equipment, or machines.
• Carry equipment (e.g., tools, radio).
• Identify, locate, and operate all shut-off valves for equipment and utility shut-offs for buildings.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Communicate daily activities and problems to other shifts using approved communication programs and standards.
• Display thorough knowledge of building systems, emergency response, and building documentation including reading standard blueprints and electrical schematics concerning plumbing and HVAC.
• Display advanced engineering operations skills and general mechanical ability.
• Display professional journeyman level expertise in at least three of the following areas with basic skills in the remaining: air conditioning and refrigeration, electrical, plumbing, carpentry and finish skills, mechanical, general building management, pneumatic/electronic systems and controls, and/or energy conservation.
• Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks.
• Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision.
• Perform routine inspections of the entire property, noting safety hazards, lack of illumination, down equipment (such as ice makers, fans, extractors, pumps), and take immediate corrective action.
• Inspect and repair all mechanical equipment including, but not limited to: appliances, HVAC, electrical and plumbing components, diagnose and repair of boilers, pumps and related components.
• Use the Lockout/Tagout system before performing any maintenance work.
• Display thorough knowledge of maintenance contracts and vendors.
• Display advanced knowledge of engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs.
• Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems.
• Display the ability to train and mentor other engineers (e.g., Engineers I, II, and III) as necessary and supervise work in progress and act in a supervisory role in the absence of supervisors and/or management.
• Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Properly store flammable materials.
• Ensure uniform and personal appearances are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Adhere to quality expectations and standards.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
• Move up and down stairs, service ramps, and/or ladders.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Enter and locate work-related information using computers and/or point of sale systems.
• Perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent.
• Certificate in two-year technical diploma program for HVAC/refrigeration.
• Extensive experience and training in general maintenance (advanced repairs), electrical or refrigeration, exterior and interior surface preparation and painting.
• At least 2 years of hotel engineering/maintenance experience.
• Valid Driver’s License.
• License or certification in refrigeration or electrical (earned, or currently working towards receiving).
• Universal Chlorofluorocarbon (CFC) certification.
• Must meet applicable state and federal certification and/or licensing requirements.

Skills

• General maintenance
• Advanced repairs
• Electrical
• Refrigeration
• Exterior and interior surface preparation
• Painting
• Building systems knowledge
• Emergency response
• Reading standard blueprints
• Reading electrical schematics
• Plumbing
• HVAC
• Air conditioning
• Refrigeration
• Electrical
• Plumbing
• Carpentry and finish skills
• Mechanical
• General building management
• Pneumatic/electronic systems and controls
• Energy conservation
• Safe use of hand and power tools
• Maintenance contracts
• Vendors
• Engineering computer programs
• Preventative maintenance
• Energy management
• Troubleshooting MEP systems
• Training and mentoring
• Supervisory skills
• Engineer on Duty responsibilities
• Lockout/Tagout system
• Computer systems
• Point of sale systems

Work Type

• Full-time

Experience Level

• Extensive experience and training in general maintenance (advanced repairs), electrical or refrigeration, exterior and interior surface preparation and painting.
• At least 2 years of hotel engineering/maintenance experience.

Education Level

• High school diploma or G.E.D. equivalent.
• Certificate in two-year technical diploma program for HVAC/refrigeration.

About the Company

• Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
• Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
• In joining St. Regis, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.