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About the Role

Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support using guided systems and resources to deliver high-quality customer care.

Responsibilities

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment

Requirements

• High school diploma or GED
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable navigating computer applications and web-based tools
• Ability to work independently and remain accountable to schedules
• Completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins

Skills

• Communication skills
• Active listening skills
• Computer navigation
• Web-based tool navigation
• Independent work
• Accountability
• Bilingual (Spanish/English) preferred

Location

• U.S.-based

Work Type

• W2 employment
• Remote

Experience Level

• Prior call center or customer service experience preferred
• Familiarity with phone-based or computer-based support environments preferred

Education Level

• High school diploma or GED

Salary/Compensations

• USD 11 - USD 13 - hourly

Benefits

• Flexible scheduling options after certification
• Paid training following successful client certification
• W2 employment structure with payroll, protections, and stability
• Paid time off
• Optional supplemental insurance (Aflac)
• Household telehealth access through MDLive
• Access to performance-based incentives
• Career advancement pathways into support, QA, and leadership roles

About the Company

• Recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.
• Secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.
• As a W2 employer, provides structured onboarding, real support, and real opportunities for advancement.

Equal Opportunity

• All applicant information is kept confidential under EEO guidelines