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About the Role

The General Manager (GM) will lead a business unit within a fast-growing property management firm, with direct responsibility for clients, team, and P&L. This involves evolving a founder-led organization into a profitable and scalable business by protecting client and employee relationships, driving operational efficiency, and integrating back-office functions.

Responsibilities

• Set the long-term strategy for Target and establish the tactical business plan.
• Create the framework to track progress against the business plan.
• Set a high standard for performance and hold the team accountable.
• Lead from the field, spending time on property visits, client meetings, and with on-site teams.
• Build trust with Target’s owners and take ownership of key client relationships.
• Assume all management responsibilities over Target’s team, communicating clearly and establishing credibility.
• Drive continued growth in Target’s units under management by adding new clients and expanding with existing ones.
• Grow revenue per unit by attaching additional services.
• Identify areas of inefficiency in Target’s business model and execute a plan to address them.
• Optimize Target’s business to increase profitability while maintaining high customer satisfaction and minimizing churn.
• Pursue long-term efficiencies through selective integration between Target and the broader Bay Area Platform.

Requirements

• Track record of leadership, including setting strategy, driving accountability, and managing performance.
• Experience across office and field teams preferred.
• Direct accountability for the financial results of a business or business unit.
• Demonstrated ability to grow revenue and improve profitability.
• Experience guiding an organization through a transition, integration, or reorganization.
• Ability to protect key client and employee relationships during change.
• Demonstrated ability to build trust with clients and senior stakeholders in high-stakes, relationship-driven settings.
• Ability to build trust quickly with Target’s prior owners, the team, and clients.
• Ability to set a high standard for performance and hold the team accountable.
• High agency; asks for forgiveness rather than permission and does not require hand-holding.
• Embraces hard conversations in pursuit of real understanding.
• Works from first principles rather than the status quo.
• Designs and executes a business plan without breaking trust.
• Identifies what must change today versus what can change tomorrow.
• Develops a deep understanding of the business by spending time in the field.
• Thrives in a high-energy, fast-paced environment.
• Believes incremental progress creates momentum.
• Strong bias towards action; jumps on problems immediately.
• Takes extreme ownership over the results of work.
• Constantly seeks opportunities to improve and create value.
• Treats Target like it’s theirs.
• Energized by challenges and views failures as opportunities to get stronger.
• Comfortable navigating ambiguity.
• Is an optimist.
• Runs through walls to drive the plan forward.
• Owns the success or failure of the outcome.
• Does not manage through spreadsheets.
• Subordinates ego to the team.
• Earns influence through partnership, hard work, and credibility.
• Builds structure where none exists.
• Makes progress without waiting for a perfect playbook.
• Pushes through the uncomfortable parts of a problem rather than around them.
• Has difficult and direct conversations when necessary.

Skills

• Strategy Setting
• Business Planning
• Performance Management
• Client Relationship Management
• Team Leadership
• Financial Acumen
• Profitability Improvement
• Change Management
• Operational Efficiency
• Integration Planning
• Negotiation
• Communication
• Problem-Solving
• Adaptability

Location

• Bay Area

Work Type

• Full-time

Experience Level

• Leadership experience
• P&L ownership experience

Benefits

• Significant opportunities for growth and optimization
• Support and leverage from the broader platform
• Autonomy to set strategy and drive business outcomes
• Own significant economic upside through value created
• Work alongside a collaborative group of professionals
• Commitment to continuous learning
• Opportunity to scale a platform in a large and fragmented industry
• Directly impacting the lives of renters and economic outcomes of property owners

About the Company

• A holding company that acquires and grows the nation’s leading property management firms.
• Sits at the center of one of the largest and most fragmented markets in the country – residential real estate.
• The Bay Area Platform is a fast-growing property management firm with over 5,000 units under management.
• The company is acquiring another scaled property management platform, “Target,” which manages several thousand units.
• Target has a multi-decade history in the local market, with long-standing client relationships and a long-tenured team.