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About the Role

DC Byte is seeking a driven and relationship-focused Account Manager to manage and grow its client base. This role involves owning the commercial relationship, driving retention and growth, and supporting the full customer journey from onboarding to ongoing engagement. The Account Manager will collaborate with Sales, Research, and Product teams to ensure clients maximize value from the platform and insights.

Responsibilities

• Build trusted relationships with customers, acting as their primary point of contact.
• Own the renewal process, ensuring timely contract renewals and identifying retention and growth opportunities.
• Identify upsell and cross-sell opportunities, including new products, additional users, or wider adoption.
• Lead a smooth onboarding experience by coordinating with internal teams.
• Develop a strong understanding of client objectives and tailor the approach to help them achieve their goals.
• Conduct regular customer check-ins, monitor account health, address risks, and drive engagement.
• Support customers in maximizing value from DC Byte's products and services through guidance and training.
• Represent the voice of the customer internally by sharing insights and collaborating with Product, Research, and Commercial teams.
• Maintain accurate customer records in HubSpot and other business systems.
• Consistently deliver an outstanding customer experience that drives retention, advocacy, and long-term commercial success.

Requirements

• Experienced account manager of B2B information services, ideally within a subscription model.
• Strong relationship builder and communicator.
• Familiar with HubSpot.
• Collaborative and able to work cross-functionally in an international environment.
• Highly organized, proactive, and accountable.
• Curious, collaborative mindset with a strong focus on customer outcomes.
• Interested in the data centre industry, ideally with experience in technology, telecoms, or real estate.

Location

• Remote (up to one month per year)

Work Type

• Full-time

Benefits

• 25-29 days annual leave (excluding bank holidays)
• Christmas Week closure
• Enhanced workplace pension with NEST (company matched contributions up to 5%)
• Private health insurance with Vitality
• Generous anniversary rewards (career coaching, vouchers, holiday stipend)
• Up to one month working remotely per year
• £150 stipend towards home working setup
• Access to the Government Cycle Scheme
• Free coffee, tea, fruits, and snacks in the office

About the Company

• DC Byte is the leading provider of market data, research, and intelligence for the global data centre sector.
• Our technology-led platform empowers key players designing and developing digital infrastructure to make high-stakes, multi-billion-dollar investment and strategy decisions.
• We deliver accurate, real-time, and unbiased insights into colocation and self-build enterprise assets worldwide, supporting developers, investors, and operators, including the world’s largest hyperscalers.