Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The HF Events Director is responsible for leading the coordination and delivery of event, rental, and member experience operations within the Health & Fitness Centre. This role supports facility utilization, client satisfaction, and revenue objectives by providing day-to-day leadership to staff, fostering relationships with clients and stakeholders, and supporting effective event and rental services. The position enhances member experience and supports the YMCA's mission through operational leadership, coordination, and service excellence.

Responsibilities

Supervise and provide leadership to program staff, including recruitment, training, and performance management.
Support and coach Supervisors in staff scheduling, development, and performance management of part-time staff.
Collaborate with internal and external clients to ensure safe, inclusive, and well-organized experiences.
Collaborate with facility and program teams to ensure alignment across Health & Fitness programming and member experience initiatives.
Represent the organization in external meetings with associations.
Develop and implement client surveys to gather feedback and enhance services.
Manage the booking process from confirmation through deposit collection.
Coordinate the scheduling of room rentals for efficient use of spaces.
Research, select, and manage relationships with event service partners.
Lead the development and updating of marketing materials, promotional items, and website content.
Maintain accounts receivable processes, including payments, deposits, data entry, and sales contracts.
Oversee the purchasing and maintenance of audio-visual equipment and furniture.
Lead the operation and monitoring of the Building Automation System (BAS).
Ensure programs and services are delivered to a high standard and meet YMCA expectations.
Provide direct leadership by modeling effective service delivery and building relationships with members.
Support the staff team in promoting positive member experiences and responding to feedback.
Monitor program and rental budgets, track revenue and expenses, and prepare financial reports.
Prepare event spaces for use, including setup and liaison with maintenance staff.
Perform other duties as assigned.

Requirements

Commitment to the YMCA’s Mission, Vision and Values.
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people.
Understanding of legal and moral obligations related to reporting suspected child abuse.
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter.
Ability to work flexible hours, including days, evenings, weekends and holidays.
Ability to manage multiple projects simultaneously and meet strict deadlines.
Calm demeanor under pressure, with the ability to troubleshoot last-minute issues.
Job offers are contingent on the successful completion of a Police Records Check and Vulnerable Police Records Check.
Must be legally entitled to work in Canada.

Skills

Event Management
Hospitality
Public Relations
Event Coordination
Corporate Event Planning
Staff Motivation
Staff Coaching
Staff Development
Event Management Software Implementation
Virtual Event Platforms
Computer Proficiency
Organizational Skills
Time Management Skills
Attention to Detail
Interpersonal Skills
Communication Skills
Written Communication Skills
Diversity, Equity, Inclusion and Belonging Understanding

Location

Central Y Health & Fitness

Work Type

Contract Full Time Salaried
12 Months

Experience Level

Minimum of three years of progressively responsible experience in a supervisory role

Education Level

Post-secondary education in Event Management, Hospitality, Public Relations, or a related field, or equivalent experience.

Salary/Compensations

$65,060

Benefits

Total compensation package

About the Company

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.
We are committed to helping our employees reach their full potential and are recognized as a great place to work.
We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services.
Our 2025–2030 strategic plan, Greater Together, outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

Equal Opportunity

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging.
We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.
As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.