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About the Role

You are accountable for scaling Lunio's engineering function to support our next stage of growth. You will build the operating model, set technical and organisational direction, and develop the managers and senior ICs who deliver innovative and reliable systems and predictable customer value.

Responsibilities

• Set engineering direction and standards, translating company goals into a clear technical roadmap, architectural direction, and operating model.
• Define practical standards for architecture, quality, security, and operations.
• Scale the engineering organisation by building team structures, frameworks, and management rhythms.
• Drive pace, delivery, and reliability by improving delivery predictability, surfacing risks early, and resolving dependencies.
• Create a culture of innovation by maintaining a builder mindset and encouraging pragmatic experimentation.
• Partner with Product, Data Science, and Commercial teams to ensure shipped work drives customer value.
• Own infrastructure, security, and compliance readiness, ensuring continuous improvement of cloud infrastructure, access controls, and production practices.

Requirements

• Company-level initiatives have named owners, visible milestones, explicit risks, and agreed trade-offs.
• Commitments are met or updated early with credible recovery plans.
• Shipped work shows measurable customer or business value.
• Regrettable attrition in engineering is below 10%.
• Every direct report has clear role expectations, a current development plan, and a regular 1:1 with their manager.
• Promotion and performance decisions are calibrated against a documented framework.
• Uptime exceeds 99.5%.
• Severity and repeat incidents trend down.
• Post-incident actions are completed on time.
• Teams have clear ownership, fewer recurring blockers, reduced dependency churn, and adopted engineering standards.
• This is not a coding role; primary impact comes from coaching, standards, and system-level improvement.
• Occasional hands-on technical work is welcomed where it accelerates a decision or de-risks an approach.
• You will build the rhythm, the standards, and the management practices.
• Scope spans engineering, support, compliance, and cross-functional delivery.
• You sequence work through partnership, as you do not have authority over Product or Data Science.

Skills

• Strategy & Architecture: Sets direction through clear trade-offs, architecture reviews, and standards that improve reliability, innovation, and delivery speed.
• Organisational Leadership: Designs team structures, escalation paths, and planning rhythms that reduce dependency drag and scale with business priorities.
• People Management: Runs consistent 1:1s, feedback, and development plans, raising the bar while remaining specific and evidence-based.
• Operational Excellence: Uses delivery, quality, reliability, and incident metrics to improve forecasting, sustain pace, and make trade-offs visible.
• Cross-Functional Alignment: Partners with Product, Data Science, and Commercial to sequence work, test assumptions early, and drive business outcomes.
• Autonomy: Operates independently at organisation scope, setting direction, allocating resources, holding others accountable, and following through on performance gaps.
• Complexity: Simplifies architectural, operational, and organisational ambiguity into clear, executable focus.
• Influence: Shapes pragmatic engineering practices that are adopted across squads and resolves conflict directly.
• Growth Mindset: Seeks feedback on decisions and treats misses as system improvement opportunities.

Location

• London/Hybrid

Work Type

• Full-Time
• Permanent

Experience Level

• Manager