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About the Role

Join Polène's London flagship store as part of the store team, contributing to an exceptional customer experience in a luxury leather goods environment. This role is ideal for individuals passionate about luxury and dedicated to outstanding service.

Responsibilities

• Create the Polène Experience by actively impacting conversion rates and ensuring customers feel welcomed and valued.
• Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure.
• Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image.
• Promote and encourage additional sales, mastering and informing customers about our services.
• Handle opening and closing of registers and process transactions.
• Develop CRM client follow-up and participate in daily boutique reporting.
• Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks.
• Prepare the boutique before opening by activating lighting, equipment, music, verifying merchandising, and restocking shopping bags.
• Close the boutique after closing time by initiating telecollects, securing registers, sending reports, deactivating lighting and equipment, adjusting merchandising, organizing materials, and turning off music.

Requirements

• At least 2 years of experience engaging with high-end and international clientele in a similar role.
• Strong sensitivity to products, craftsmanship, and leather artistry.
• Easy integration into a team, demonstrating a collaborative and supportive spirit.
• Friendly demeanor with natural relational ease.
• Consistently take the initiative to create and drive meaningful interactions with clientele.
• Sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail.
• Autonomy, adaptability, and resilience to manage high boutique traffic effectively.
• Available to work 40 hours per week, including weekends.

Skills

• Customer service
• Sales
• Merchandising
• Inventory management
• Cash handling
• CRM
• Clienteling

Location

• London

Work Type

• Full-time

Experience Level

• 2+ years

Benefits

• Transportation allowance
• Comprehensive health insurance
• Pension benefits
• Performance-based bonuses
• Paid bank holidays

About the Company

• Founded in 2016, Polène is a French leather goods brand known for artisanal craftsmanship and nature-inspired designs.
• The company is undergoing strong international expansion and structuring its operations.
• Polène boutiques embody the brand's universe, attracting a high-end, international clientele.
• The brand has 800 artisans in its workshops in Ubrique, Spain.

Equal Opportunity

• Polène is committed to ensuring inclusive recruitment processes and to selecting and promoting each candidate in an ethical and fair manner.