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About the Role
Provide exceptional service to clients and the best care possible to their pets, acting as a liaison between clients and the clinical team. Build strong relationships with clients, pets, and the practice team to ensure client satisfaction and encourage repeat visits.
Responsibilities
- Greet clients and offer support, guidance, and expertise.
- Manage payments and future bookings.
- Coordinate the smooth running of daily practice routines using the online booking system.
- Provide guidance by staying up-to-date with practice services.
- Deal with client situations ranging from bad news to celebrating new pets.
Requirements
- Computer literacy is a must.
- Ability to remain calm and attentive, focusing on client needs.
- Ability to handle diverse client situations with empathy and enthusiasm.
- Ability to create a welcoming and friendly atmosphere.
- Desire to be busy, help people and their pets, and make a difference.
Skills
- Client service
- Relationship building
- Communication
- Computer literacy
- Time management
Location
- Tottenham Hale
Work Type
- Part-time
- 33 hours per week
- Rotating shifts
- Includes 1 in 3 weekends
Benefits
- 20% discount at the Vet Group, Pets at Home, and the Groom Room
- Access to discounts and cashbacks
- In-house career development opportunities
- Pension allowance
- Holiday allowance
About the Company
- We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.
Equal Opportunity
- Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!