Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
ICON is a global healthcare intelligence and clinical research organisation focused on accelerating the delivery of new medicines and treatments to patients. As a values-driven organisation, integrity, collaboration, agility, and inclusion are central to our operations.
Responsibilities
- Act as a strategic liaison between ICON and key investigator sites, strengthening relationships and supporting excellent study performance.
- Champion site needs internally while helping sites navigate ICON processes and studies across their portfolio.
- Build and maintain strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.
- Support sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.
- Collaborate with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.
- Gather and share site feedback and insights to inform protocol design, feasibility assumptions, and process improvements.
- Monitor performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and drive improvement actions.
- Contribute to site engagement strategies, tools, and best practices to enhance the overall site experience.
Requirements
- Bachelor’s degree in life sciences, healthcare, or a related field, or equivalent clinical research experience.
- Minimum 2+ years of SSU experience within a CRO/Pharma.
- Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.
- Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.
- Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.
- Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset.
- Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness.
- Must have the legal right to work in the country where the role is based.
Skills
- Relationship-building
- Stakeholder management
- Clinical trial operations
- Site management
- Site partnerships
- Site-facing roles
- Communication
- Problem-solving
- Solutions-oriented mindset
Location
- Home-based in Australia
- Home-based in Australia or New Zealand
Work Type
- Home-based
- Full-time
Experience Level
- Senior
- 2+ years of SSU experience
Education Level
- Bachelor’s degree in life sciences, healthcare, or a related field
- Equivalent clinical research experience
Benefits
- Competitive base salary
- Performance related incentives
- Health and wellbeing programmes
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement plans
- Pension plans
- Life assurance
- Disability coverage
- Employee assistance programmes
- Wellbeing resources
- Learning and development opportunities
- Structured training
- Career pathways
About the Company
- ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
- ICON is an award-winning workplace that enables you to make a difference to patients’ lives by being part of a world-class clinical research organisation that helps deliver new medicines & medical devices that are benefitting patients worldwide.
- You are also part of a diverse company that cares about our world and is dedicated to conducting business more sustainably and supporting the communities in which we live.
Equal Opportunity
- ICON is an equal opportunity employer.
- We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
- If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.