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About the Role
As Monzo grows into new countries, products, and technologies like AI, this role balances regulatory obligations with innovative, customer-centric solutions. The Global DPO Office operates within the second line of defense, supporting the Data Protection Officer and providing independent oversight of data protection compliance across Monzo.
Responsibilities
- Provide practical, proportionate data protection advice, oversight, and challenge across the bank.
- Review DPIAs, provide DPO opinions, assess data breaches, and support regulatory reporting decisions.
- Support regulator relationships, improve regulatory engagement and complaints processes, and oversee data subject rights and contact point processes.
- Lead Global DPO Office projects and represent the team in projects affecting data protection compliance.
- Own specific goals and workstreams within the DPO Office maturity plan, building scalable and efficient processes, governance, and ways of working.
- Proactively identify opportunities for improvement through data, automation, AI, and other tools.
- Deputize for the DPO, gaining experience across DPO-level responsibilities.
Requirements
- Practical, experienced data protection professional with strong knowledge of UK GDPR, PECR, and ICO expectations.
- Curious about AI and innovative technology, with experience or exploration of practical AI use in work.
- Self-starter who enjoys solving complex and ambiguous problems methodically.
- Hands-on experience across core DPO work, including DPIAs, data breaches, privacy notices, governance, reporting, and regulator-facing activity.
- Understanding of effective second-line oversight and ability to build trusted relationships while providing advice, oversight, and challenge.
- Thoughtful communicator skilled in working with cross-functional teams, sharing knowledge, influencing, and problem-solving.
- Ability to turn broad goals into clear plans, work through complex problems, and deliver improvements with pace, structure, and good judgment.
Skills
- Data Protection
- UK GDPR
- PECR
- ICO Expectations
- AI
- Innovative Technology
- Problem Solving
- DPIAs
- Data Breaches
- Privacy Notices
- Governance
- Reporting
- Regulator Engagement
- Communication
- Influencing
Location
- London
- Remote (UK)
Work Type
- Flexible working hours
- Distributed working
Experience Level
- Senior Manager
- Senior individual contributor
Education Level
- Relevant qualification such as an IAPP qualification or equivalent
Salary/Compensations
- £85,000 - £105,000
- Incentive Awards tied to performance
Benefits
- Incentive Awards
- £1,000 learning budget each year
- MacBooks provided
- Extra support for work-from-home setup for fully remote workers
About the Company
- We’re on a mission to make money work for everyone, moving away from traditional banking complexities.
- Our product offering has grown significantly over 10 years, including personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, credit cards, savings, investments, and pensions.
- We are known for our hot coral cards, get-paid-early feature, financial education on social media, and award-winning customer service.
- We focus on solving problems and changing lives through our offerings.
Equal Opportunity
- All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
- We are embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us.