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About the Role
At the reception desk late at night, you will ensure guests are happy and satisfied, handle cash register bookings, and conduct security rounds. You will be the primary contact person for guests during the night.
Responsibilities
- Ensure guest satisfaction during the night.
- Book cash register transactions and perform daily checks.
- Serve as the primary contact person for guests throughout the night.
- Conduct regular security rounds to ensure hotel safety and quiet.
- Manage check-in and check-out processes.
Requirements
- Professional experience in the field.
- Fluent English language skills.
- Familiarity with the city and local scene.
- Proactive and accountable attitude.
- Ability to inspire colleagues and guests.
Skills
- Customer service
- Cash handling
- Security awareness
- Communication
- Problem-solving
Location
- Berlin
Work Type
- Full-Time
- Permanent
Experience Level
- Professional experience
Benefits
- Work 4 days a week as a full-time team member without payment or holiday reduction.
- Complimentary stays at 25hours hotels (up to 10 nights per year).
- Discounts at Ennismore bars, restaurants, and hotel rooms worldwide.
- Offers from numerous cooperation partners.
- Participation in staff parties.
About the Company
- A young, dynamic, and open team with a friendly, informal culture.
- Values great teamwork, professionalism, and mutual respect.
- Proud of attracting both international guests and local Berlin residents.
- Hosts monthly events with notable acts.
- Located in close proximity to public transport links.
- Offers shared lunchtimes in the canteen and shopping opportunities at the Bikini mall with discounts.