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About the Role

Join our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. The Commercial team sits at the centre of Deliveroo’s marketplace, shaping how we serve restaurants, grocers, and new verticals worldwide. We are looking for a Rider Onboarding Associate to join our UKI team. This is a remote role with significant field-based travel, with positions available across Edinburgh, Manchester, Birmingham, Bristol, and London. In this role, you’ll work directly on the ground to source and onboard riders, ensuring our marketplace always has the right supply to meet customer demand.

Responsibilities

Deliver in-person onboarding: Travel across the UKI to lead face-to-face rider onboarding sessions and support operations within our regional Rider Onboarding Hubs.
Secure hyper-local supply: Target and resolve rider supply deficits in historically hard-to-source areas to maintain fleet consistency.
Manage seasonal demand: Execute targeted supply plans for peak and seasonal trading periods to stay ahead of customer and partner requirements.
Optimise onboarding processes: Partner with the Supply and Rider Onboarding teams to iterate processes, eliminate operational bottlenecks, and refine demand forecasting.
Enhance the rider experience: Collaborate with the Content & Engagement team to improve the rider value proposition and act as the subject matter expert for onboarding systems.

Requirements

Proven experience within a fast-paced environment such as technology, start-ups, food delivery, or direct experience as a Deliveroo Rider.
A self-starter mindset with the ability to work solo, use your own initiative, and adapt quickly to changing field conditions and priorities.
Strong empathetic listening and communication skills, with the ability to influence diverse internal teams and external rider applicants.
A valid UKI driving licence and a willingness to travel extensively, including early mornings and late evenings, to support field operations.

Skills

Portuguese language proficiency
Arabic language proficiency
G Suite familiarity
Slack familiarity
Looker familiarity
Salesforce familiarity

Location

London
Edinburgh
Manchester
Birmingham
Bristol

Work Type

Remote
Field-based travel

Experience Level

6-month Fixed Term Contract (FTC)

Benefits

All travel, mileage, and accommodation expenses incurred while in the field will be fully covered by the company.

About the Company

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
We are food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better.
Work close to the market with autonomy, pace and real responsibility.
Stretch yourself, develop new skills and grow as the business evolves.
Collaborative, values-driven teams that support how you work best.

Equal Opportunity

We know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.
We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
We’ll share details on how to request support so we can ensure you have a fair and equitable experience.