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About the Role

Investigate CGT Issues and track compliance of the CGT function at Marken. Provide support to Senior Manager of Operational Excellence, CGT Leads, and interface with the wider Marken family to ensure accountability to CGT clients.

Responsibilities

• Act as a lead investigator.
• Perform root cause analysis, close deviations, and effectiveness checks.
• Provide guidance on investigations to co-investigators and operational staff.
• Issue escalation and mitigation.
• Identify trends within the investigations team and report findings to CGT management and quality CGT staff.
• Create and expedite Client Incident Report (CIRs) - Investigation summary reports for the clients.
• Actively participate in calls with customers if required.
• Identify and suggest robust Corrective and Preventative Actions.
• Analyze and highlight issue and CAPA trends.
• Support assignment of proper corrective actions.
• Collaborate with Marken Vendor and Logistics Service Providers to complete investigation and CAPAs.
• Track and communicate process improvements in the region including Standard Operating Procedures.
• Lead and/or support and facilitate regional continuous improvement events.
• Perform calculation and data collection in support of Marken operations, global initiatives, and management reviews.
• Identify inconsistencies and/or deficiencies in the QMS and report them to CGT management and quality CGT staff.
• Identify any process gaps observed in Markens procedures during the investigation.
• Work closely with local quality coordinators, Quality Managers and Directors.
• Support other Operational Excellence activities as needed.
• Perform weekly metrics on CAPA system (number of issues and CAPAs completed per week, number of issues completed overdue, issues effective versus ineffective).
• Do weekly follow-up of the issues and CAPAs.
• Support QA/QC activities as needed.
• Support the CGT Driver Excellence Program.

Requirements

• Investigating CGT Issues
• Tracking compliance of the CGT function at Marken
• Support to Senior Manager of Operational Excellence
• Support to CGT Leads
• Interface with other members of the wider Marken family
• Ensure consistency in accountability to CGT clients
• Perform calculation, data collection in support of Marken operations, global initiatives, and management reviews
• Identify inconsistencies and/or deficiencies in the QMS
• Identify process gaps observed in Markens procedures
• Work closely with local quality coordinators, Quality Managers and Directors
• Support other Operational Excellence activities
• Perform weekly metrics on CAPA system
• Weekly follow-up of issues and CAPAs
• Support QA/QC activities
• Support the CGT Driver Excellence Program

Skills

• Root cause analysis
• Deviation closure
• Effectiveness checks
• Issue escalation
• Mitigation
• Trend identification
• Report findings
• Create CIRs
• Expedite CIRs
• Customer calls
• Corrective Actions
• Preventative Actions
• CAPA trends analysis
• Process improvements
• Standard Operating Procedures
• Continuous improvement events
• Data collection
• QMS analysis
• Process gap identification
• Metrics reporting

Work Type

• Permanent

About the Company

• A Fortune Global 500 organization.
• UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
• In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service.
• Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.
• UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.
• UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Equal Opportunity

• UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.