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About the Role
The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership. This role utilizes selling ability, computer skills, courteous phone manners and a positive attitude to schedule appointments and increase customer satisfaction.
Responsibilities
- Handling inbound and outbound calls.
- Following up with customers.
- Increasing customer service satisfaction.
- Developing, processing, managing, following up and tracking customers for parts, service, and sales departments.
- Gathering accurate customer information to create a database for continual follow-up and retention.
- Building and maintaining knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Utilizing computer and phone skills to increase appointments, sales, and customer retention.
- Scheduling appointments with customers from various lead sources, including previous customers, referrals, and service/parts customers.
Requirements
- Ability to present information in a clear and professional manner.
- Ability to manage one's own time effectively.
- Ability to type efficiently.
- Basic computer and phone skills.
- High school graduate or equivalent, 18 years or older required.
- Must have Saturday availability.
Skills
- Selling ability
- Computer skills
- Courteous phone manners
- Positive attitude
- Typing efficiency
Location
- Troy
Work Type
- Full-time
Education Level
- High school graduate or equivalent
Salary/Compensations
- $35,000-$65,000
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
About the Company
- We are one of over 300 Lithia & Driveway dealerships nationwide.
- Lithia & Driveway is a Fortune 200 company.
- We are committed to Growing our Company and Growing our People!
- Our mission is Growth Powered by People.
- We build a workplace that ignites ideas and opportunities to Earn Customers for Life.
- Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
- Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).
- Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.
- With thousands of vehicles and hundreds of locations, the career possibilities are endless.
- Join us as we accelerate towards growth in automotive and beyond!
Equal Opportunity
- We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- We are a drug-free workplace.