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About the Role

A Service Administrator oversees and coordinates the daily operations of a service department. They bridge the gap between customers, field technicians, and management by managing work orders, billing, and customer inquiries to ensure efficient, high-quality service delivery.

Responsibilities

• Create, track, and close out customer work orders and repair tickets in collaboration with the Service Manager.
• Compile paperwork, price services, process invoices, and handle basic bookkeeping or purchase order tracking.
• Greet clients, field incoming calls or emails, schedule appointments, and assist in resolving service-related complaints.
• Track parts availability, order necessary supplies, and manage technician timesheets.
• Maintain detailed customer records, warranty claims, and service logs, often utilizing CRM software.

Requirements

• Strong ability to multitask, schedule, and manage high volumes of documentation.
• Excellent verbal and written skills for handling customer complaints and liaising with technical teams.
• Experience with service management software, CRM systems, and spreadsheet programs like Excel.
• High School graduate or equivalent, 18 years or older required.
• Must be able to work in a drug-free workplace.

Skills

• Organization
• Detail-oriented
• Multitasking
• Scheduling
• Documentation management
• Verbal communication
• Written communication
• Customer service
• Technical liaison
• Service management software
• CRM systems
• Microsoft Excel

Location

• Troy

Work Type

• Full-time

Experience Level

• Experienced

Education Level

• High School graduate or equivalent

Salary/Compensations

• $18.00-$24.00 per hour

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About the Company

• Subaru of Troy is part of the Lithia & Driveway family of over 300 dealerships across the nation.
• Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).
• Dedicated to Earning customers for life – Taking personal ownership – Improving constantly and Having fun!
• Mission of Growth Powered by People, building a workplace that ignites ideas and opportunities to Earn Customers for Life.
• Focus on making the customer experience better; aiming to meet customers’ needs whether in person, online or a combination of both.

Equal Opportunity

• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.