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About the Role

Accountable for clinical leadership of the veterinary team, ensuring exceptional care delivery, client satisfaction, and adherence to standards. Works with the Practice Manager to maximize clinic commercial performance.

Responsibilities

• Deliver exceptional care to clients.
• Manage client concerns or complaints.
• Ensure clients receive updates on patient care.
• Update clients on patient care and wellbeing for out-of-hours or enhanced care.
• Carry out patient consultations and procedures.
• Accountable for patient care and monitoring.
• Responsible for admissions and discharges for procedures.
• Ensure patient records are accurate and up to date.
• Complete clinical handover and arrange patient transfers for OOH or enhanced care.
• Prescribe medication and carry out dispensing checks.
• Ensure all patient care is carried out under guidance in line with clinical competence.
• Accountable for compliance with regulatory and practice standards.
• Implement appropriate regulatory, practice, and operational veterinary and nursing standards.
• Ensure compliance with health and safety requirements.
• Understand commercial performance drivers such as KPIs, appointments, product sales, and margin.
• Work with the Practice Manager to maximize commercial performance.
• Prepare accurate estimates and costs for clients, ensuring payment at the time of procedure.
• Take action to minimize debt and support action plans for client issues.
• Maximize growth and revenue opportunities through effective utilization of clinical skills and capacity.
• Effectively deliver timely clinical communications to veterinary and nursing teams.
• Ensure clinical teams are aware of new or evolving practice standards.
• Hold engaging clinical meetings with veterinary and nursing teams.
• Carry out colleague clinical mentoring, ensuring clear development plans and support.
• Support sharing clinical best practice within and across clinics and the wider Medivet community.
• Mentor graduates within the clinic.
• Ensure lab tests are carried out correctly.
• Escalate issues to the Practice Manager as required.
• Carry out tasks outside normal duties where skills, knowledge, and experience allow.

Requirements

• Must be an RCVS registered veterinary surgeon.
• Able to demonstrate clinical leadership skills.
• Has an understanding and appreciation of exceptional care and how this improves the client experience.
• Experienced in delivering exceptional clinical care to clients and patients.
• Implementation of a progressive clinical culture.
• Knowledge of driving strong commercial performance through effective allocation of clinical activity.
• Able to work as part of a team.
• Experienced in using coaching and influencing skills to get the best out of each colleague.

Skills

• Clinical leadership
• Client care
• Patient care
• Compliance
• Health and safety
• Commercial performance
• Communication
• Clinical administration
• Coaching
• Influencing

Location

• clinic

Work Type

• full-time

Experience Level

• Lead

Education Level

• RCVS registered veterinary surgeon

About the Company

• Medivet is a family of passionate, supportive, and thoughtful veterinary professionals.
• We work as one team to support each other, grow the business, and ensure every pet receives the very best care.
• Medivet has achieved steady growth without losing its family feel.
• The company is growing, offering opportunities to make a real impact on its future shape.